Related papers: User Reviews and Language: How Language Influences…
In recommender systems, the presentation of explanations plays a crucial role in supporting users' decision-making processes. Although numerous existing studies have focused on the effects (transparency or persuasiveness) of explanation…
Online reviews play an integral part for success or failure of businesses. Prior to purchasing services or goods, customers first review the online comments submitted by previous customers. However, it is possible to superficially boost or…
Deceptive reviews are becoming increasingly common, especially given the increase in performance and the prevalence of LLMs. While work to date has addressed the development of models to differentiate between truthful and deceptive human…
Research on customer satisfaction has increased substantially in recent years. However, the relative importance and relationships between different determinants of satisfaction remains uncertain. Moreover, quantitative studies to date tend…
In the internet era, almost every business entity is trying to have its digital footprint in digital media and other social media platforms. For these entities, word of mouse is also very important. Particularly, this is quite crucial for…
TripAdvisor reviews and comparable data sources play an important role in many tasks in Natural Language Processing (NLP), providing a data basis for the identification and classification of subjective judgments, such as hotel or restaurant…
There are many on-line settings in which users publicly express opinions. A number of these offer mechanisms for other users to evaluate these opinions; a canonical example is Amazon.com, where reviews come with annotations like "26 of 32…
Dialogue systems for hotel and tourist information have typically simplified the richness of the domain, focusing system utterances on only a few selected attributes such as price, location and type of rooms. However, much more content is…
Online Travel Platforms are virtual two-sided marketplaces where guests search for accommodations and accommodation providers list their properties such as hotels and vacation rentals. The large majority of hotels are rated by official…
If large language models like GPT-3 preferably produce a particular point of view, they may influence people's opinions on an unknown scale. This study investigates whether a language-model-powered writing assistant that generates some…
This paper addresses the question of how language use affects community reaction to comments in online discussion forums, and the relative importance of the message vs. the messenger. A new comment ranking task is proposed based on…
Using human evaluation of 100,000 words spread across 24 corpora in 10 languages diverse in origin and culture, we present evidence of a deep imprint of human sociality in language, observing that (1) the words of natural human language…
We discuss how desirable it is that Large Language Models (LLMs) be able to adapt or align their language behavior with users who may be diverse in their language use. User diversity may come about among others due to i) age differences;…
This paper examines the effect of two-sided argumentation on the perceived helpfulness of online consumer reviews. In contrast to previous works, our analysis thereby sheds light on the reception of reviews from a language-based…
An increase in the use of smartphones has laid to the use of the internet and social media platforms. The most commonly used social media platforms are Twitter, Facebook, WhatsApp and Instagram. People are sharing their personal…
The peer review process is often regarded as the gatekeeper of scientific integrity, yet increasing evidence suggests that it is not immune to bias. Although structural inequities in peer review have been widely debated, much less attention…
People use the world wide web heavily to share their experience with entities such as products, services, or travel destinations. Texts that provide online feedback in the form of reviews and comments are essential to make consumer…
Over the last million years, human language has emerged and evolved as a fundamental instrument of social communication and semiotic representation. People use language in part to convey emotional information, leading to the central and…
Just as user preferences change with time, item reviews also reflect those same preference changes. In a nutshell, if one is to sequentially incorporate review content knowledge into recommender systems, one is naturally led to dynamical…
Since culture influences expectations, perceptions, and satisfaction, a cross-culture study is necessary to understand the differences between Japan's biggest tourist populations, Chinese and Western tourists. However, with ever-increasing…