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In this paper, we address the problem of evaluating whether results served by an e-commerce search engine for a query are good or not. This is a critical question in evaluating any e-commerce search engine. While this question is…
Comment sections below online news articles enjoy growing popularity among readers. However, the overwhelming number of comments makes it infeasible for the average news consumer to read all of them and hinders engaging discussions. Most…
Information and communications technologies have enabled the rise of the phenomenon named sharing economy, which represents activities between people, coordinated by online platforms, to obtain, provide, or share access to goods and…
Online product reviews are a valuable resource for product developers to improve the design of their products. Yet, the potential value of customer feedback to improve the sustainability performance of products is still to be exploited. The…
With the increase of digital data and social network platforms the impact of social media science in driving company decision related to product/service features and customer care operations is becoming more crucial. In particular, platform…
An automated metric to evaluate dialogue quality is vital for optimizing data driven dialogue management. The common approach of relying on explicit user feedback during a conversation is intrusive and sparse. Current models to estimate…
When people buy products online, they primarily base their decisions on the recommendations of others given in online reviews. The current work analyzed these online reviews by sentiment analysis and used the extracted sentiments as…
The transportation sector has the potential to enable a greener future if aligned with increasing mobility needs. Making public transport an attractive alternative to individual transportation requires real-world data to investigate reasons…
Online reviews play a pivotal role in influencing consumer decisions across various domains, from purchasing products to selecting hotels or restaurants. However, the sheer volume of reviews -- often containing repetitive or irrelevant…
Providing constructive feedback to paper authors is a core component of peer review. With reviewers increasingly having less time to perform reviews, automated support systems are required to ensure high reviewing quality, thus making the…
Previous studies showed that replying to a user review usually has a positive effect on the rating that is given by the user to the app. For example, Hassan et al. found that responding to a review increases the chances of a user updating…
Airline operations are subject to many uncertainties, such as weather, varying demand, maintenance events, congestion, etc. Large amounts of information are currently ignored due to difficulties in processing big data sets. We explore the…
The prediction of flight delays plays a significantly important role for airlines and travelers because flight delays cause not only tremendous economic loss but also potential security risks. In this work, we aim to integrate multiple data…
User reviews have become an important source for recommending and explaining products or services. Particularly, providing explanations based on user reviews may improve users' perception of a recommender system (RS). However, little is…
Online commerce relies heavily on user generated reviews to provide unbiased information about products that they have not physically seen. The importance of reviews has attracted multiple exploitative online behaviours and requires methods…
Accurately analyzing and modeling online browsing behavior play a key role in understanding users and technology interactions. In this work, we design and conduct a user study to collect browsing data from 31 participants continuously for…
In response to the constant increase in population and tourism worldwide, there is a need for the development of cross-language market research tools that are more cost and time effective than surveys or interviews. Focusing on the Chinese…
This research set out to identify and structure from online reviews the words and expressions related to customers' likes and dislikes to guide product development. Previous methods were mainly focused on product features. However,…
We study the helpful product reviews identification problem in this paper. We observe that the evidence-conclusion discourse relations, also known as arguments, often appear in product reviews, and we hypothesise that some argument-based…
This article presents a model for the economic value of extra capacity at an airport. The model is based on a series of functional relationships linking the benefits of extra capacity and the associated costs. It takes into account the cost…