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Online platforms often have conflicting goals: they face tradeoffs between increasing efficiency and reducing disparities, where the latter may relate to objectives such as the longer-term health of the marketplace or the organization's…

General Economics · Economics 2025-03-05 Susan Athey , Dean Karlan , Emil Palikot , Yuan Yuan

Developing shopping experiences that delight the customer requires businesses to understand customer taste. This work reports a method to learn the shopping preferences of frequent shoppers to an online gift store by combining ideas from…

Machine Learning · Computer Science 2021-11-12 Rajiv Sambasivan , Mark Burgess , Jörg Schad , Arthur Keen , Christopher Woodward , Alexander Geenen , Sachin Sharma

Understanding the customers' high level shopping intent, such as their desire to go camping or hold a birthday party, is critically important for an E-commerce platform; it can help boost the quality of shopping experience by enabling…

Information Retrieval · Computer Science 2023-05-15 Xin Shen , Jiaying Shi , Sungro Yoon , Jon Katzur , Hanbo Wang , Jim Chan , Jin Li

Online user reviews describing various products and services are now abundant on the web. While the information conveyed through review texts and ratings is easily comprehensible, there is a wealth of hidden information in them that is not…

Information Retrieval · Computer Science 2016-04-20 Rahul Kamath , Masanao Ochi , Yutaka Matsuo

Nowadays peoples are actively involved in giving comments and reviews on social networking websites and other websites like shopping websites, news websites etc. large number of people everyday share their opinion on the web, results is a…

Computation and Language · Computer Science 2014-09-16 Richa Sharma , Shweta Nigam , Rekha Jain

Product feature recommendations are critical for online customers to purchase the right products based on the right features. For a customer, selecting the product that has the best trade-off between price and functionality is a…

Information Retrieval · Computer Science 2021-05-04 Mingming Guo , Nian Yan , Xiquan Cui , Simon Hughes , Khalifeh Al Jadda

Product retrieval systems have served as the main entry for customers to discover and purchase products online. With increasing concerns on the transparency and accountability of AI systems, studies on explainable information retrieval has…

Information Retrieval · Computer Science 2021-08-18 Qingyao Ai , Lakshmi Narayanan Ramasamy

Conflicts of interest often arise between data sources and their users regarding how the users' information needs should be interpreted by the data source. For example, an online product search might be biased towards presenting certain…

Databases · Computer Science 2026-03-09 Nischal Aryal , Arash Termehchy , Marianne Winslett

With online shopping gaining massive popularity over the past few years, e-commerce platforms can play a significant role in tackling climate change and other environmental problems. In this study, we report that the "attitude-behavior" gap…

Human-Computer Interaction · Computer Science 2022-09-14 Md Saiful Islam , Adiba Mahbub , Caleb Wohn , Karen Berger , Serena Uong , Varun Kumar , Katrina Smith Korfmacher , Ehsan Hoque

A real world challenging task of the web master of an organization is to match the needs of user and keep their attention in their web site. So, only option is to capture the intuition of the user and provide them with the recommendation…

Information Retrieval · Computer Science 2010-09-03 Dipa Dixit , Jayant Gadge

When people buy products online, they primarily base their decisions on the recommendations of others given in online reviews. The current work analyzed these online reviews by sentiment analysis and used the extracted sentiments as…

Artificial Intelligence · Computer Science 2020-03-03 Chaehan So

Collaborative filtering systems heavily depend on user feedback expressed in product ratings to select and rank items to recommend. In this study we explore how users value different collaborative explanation styles following the user-based…

Information Retrieval · Computer Science 2018-09-07 Ludovik Coba , Markus Zanker , Laurens Rook , Panagiotis Symeonidis

Recommender systems that learn from implicit feedback often use large volumes of a single type of implicit user feedback, such as clicks, to enhance the prediction of sparse target behavior such as purchases. Using multiple types of…

Information Retrieval · Computer Science 2023-05-10 Xin Xin , Xiangyuan Liu , Hanbing Wang , Pengjie Ren , Zhumin Chen , Jiahuan Lei , Xinlei Shi , Hengliang Luo , Joemon Jose , Maarten de Rijke , Zhaochun Ren

Probabilistic models can learn users' preferences from the history of their item adoptions on a social media site, and in turn, recommend new items to users based on learned preferences. However, current models ignore psychological factors…

Information Retrieval · Computer Science 2013-11-07 Jeon-Hyung Kang , Kristina Lerman

This paper proposes a number of explicit and implicit ratings in product recommendation system for Business-to-customer e-commerce purposes. The system recommends the products to a new user. It depends on the purchase pattern of previous…

Information Retrieval · Computer Science 2011-09-21 Ruma Dutta , Debajyoti Mukhopadhyay

This work has as the principal theme, the study, analysis and implementation of the methodology for use the web sites in e-commerce. The authors try to deal with particular methodological and applied aspects inherent in the analysis of data…

Other Computer Science · Computer Science 2009-12-22 I. Bostan , D. Mates , V. Grosu , E. Iancu

Product search is one of the most popular methods for customers to discover products online. Most existing studies on product search focus on developing effective retrieval models that rank items by their likelihood to be purchased. They,…

Information Retrieval · Computer Science 2019-09-17 Qingyao Ai , Yongfeng Zhang , Keping Bi , W. Bruce Croft

Sentiment analysis or opinion mining has become an open research domain after proliferation of Internet and Web 2.0 social media. People express their attitudes and opinions on social media including blogs, discussion forums, tweets, etc.…

Information Retrieval · Computer Science 2013-09-17 Anuj sharma , Shubhamoy Dey

In social commerce, users dialogue with each other on the topics related to the providers' products. However, the language customers use may vary from the language vendors use on their e-commerce websites and product descriptions. This…

Social and Information Networks · Computer Science 2022-03-31 Carlos A. Rodriguez-Diaz , Sergio Jimenez , Daniel Bejarano , Julio A. Bernal-Chávez , Alexander Gelbukh

Our paper contributes to the literature recommending approaches to make online reviews more credible and representative. We analyze data from four diverse major online retailers and find that verified customers who are prompted (by an…

Human-Computer Interaction · Computer Science 2016-04-05 Georgios Askalidis , Edward C. Malthouse