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E-commerce platforms generate vast volumes of user feedback, such as star ratings, written reviews, and comments. However, most recommendation engines rely primarily on numerical scores, often overlooking the nuanced opinions embedded in…

Information Retrieval · Computer Science 2025-05-08 Yogesh Gajula

Our paper contributes to the literature recommending approaches to make online reviews more credible and representative. We analyze data from four diverse major online retailers and find that verified customers who are prompted (by an…

Human-Computer Interaction · Computer Science 2016-04-05 Georgios Askalidis , Edward C. Malthouse

Search and recommendation systems, such as search engines, recruiting tools, online marketplaces, news, and social media, output ranked lists of content, products, and sometimes, people. Credit ratings, standardized tests, risk assessments…

Information Retrieval · Computer Science 2021-02-19 Sruthi Gorantla , Amit Deshpande , Anand Louis

In this work, we introduce a novel metric for auditing group fairness in ranked lists. Our approach offers two benefits compared to the state of the art. First, we offer a blueprint for modeling of user attention. Rather than assuming a…

Computers and Society · Computer Science 2019-05-14 Piotr Sapiezynski , Wesley Zeng , Ronald E. Robertson , Alan Mislove , Christo Wilson

Explaining the output of a complex system, such as a Recommender System (RS), is becoming of utmost importance for both users and companies. In this paper we explore the idea that personalized explanations can be learned as recommendation…

Machine Learning · Computer Science 2025-10-27 Jorge Díez , Pablo Pérez-Núñez , Oscar Luaces , Beatriz Remeseiro , Antonio Bahamonde

We study generalizations of online bipartite matching in which each arriving vertex (customer) views a ranked list of offline vertices (products) and matches to (purchases) the first one they deem acceptable. The number of products that the…

Data Structures and Algorithms · Computer Science 2023-06-27 Brian Brubach , Nathaniel Grammel , Will Ma , Aravind Srinivasan

When people buy products online, they primarily base their decisions on the recommendations of others given in online reviews. The current work analyzed these online reviews by sentiment analysis and used the extracted sentiments as…

Artificial Intelligence · Computer Science 2020-03-03 Chaehan So

Multi-behavior recommendation predicts items a user may purchase by analyzing diverse behaviors like viewing, adding to a cart, and purchasing. Existing methods fall into two categories: representation learning and graph ranking.…

Information Retrieval · Computer Science 2025-02-18 Geonwoo Ko , Minseo Jeon , Jinhong Jung

Collaborative filtering is the process of making recommendations regarding the potential preference of a user, for example shopping on the Internet, based on the preference ratings of the user and a number of other users for various items.…

Information Retrieval · Computer Science 2013-01-14 Rita Sharma , David L Poole

One of missions for personalization systems and recommender systems is to show content items according to users' personal interests. In order to achieve such goal, these systems are learning user interests over time and trying to present…

Information Retrieval · Computer Science 2016-04-13 Liangjie Hong , Adnan Boz

Implicit feedback is widely leveraged in recommender systems since it is easy to collect and provides weak supervision signals. Recent works reveal a huge gap between the implicit feedback and user-item relevance due to the fact that…

Information Retrieval · Computer Science 2022-06-02 Can Chen , Chen Ma , Xi Chen , Sirui Song , Hao Liu , Xue Liu

Recommender systems are typically designed to fulfill end user needs. However, in some domains the users are not the only stakeholders in the system. For instance, in a news aggregator website users, authors, magazines as well as the…

Information Retrieval · Computer Science 2021-02-10 Alireza Gharahighehi , Celine Vens , Konstantinos Pliakos

Learning to rank with implicit feedback is one of the most important tasks in many real-world information systems where the objective is some specific utility, e.g., clicks and revenue. However, we point out that existing methods based on…

Information Retrieval · Computer Science 2020-11-03 Xinyi Dai , Jiawei Hou , Qing Liu , Yunjia Xi , Ruiming Tang , Weinan Zhang , Xiuqiang He , Jun Wang , Yong Yu

Personalization is pervasive in the online space as, when combined with learning, it leads to higher efficiency and revenue by allowing the most relevant content to be served to each user. However, recent studies suggest that such…

Computers and Society · Computer Science 2017-07-10 L. Elisa Celis , Nisheeth K. Vishnoi

With the spread of false and misleading information in current news, many algorithmic tools have been introduced with the aim of assessing bias and reliability in written content. However, there has been little work exploring how effective…

Computers and Society · Computer Science 2019-05-20 Benjamin D. Horne , Dorit Nevo , John O'Donovan , Jin-Hee Cho , Sibel Adali

Search engines intentionally influence user behavior by picking and ranking the list of results. Users engage with the highest results both because of their prominent placement and because they are typically the most relevant documents.…

Information Retrieval · Computer Science 2022-07-14 Richard Demsyn-Jones

Many recommender systems suffer from the popularity bias problem: popular items are being recommended frequently while less popular, niche products, are recommended rarely if not at all. However, those ignored products are exactly the…

Information Retrieval · Computer Science 2018-12-06 Himan Abdollahpouri , Robin Burke , Bamshad Mobasher

Online consumer reviews play a crucial role in guiding purchase decisions by offering insights into product quality, usability, and performance. However, the increasing volume of user-generated reviews has led to information overload,…

Information Retrieval · Computer Science 2026-01-12 Muhammad Mufti , Omar Hammad , Mahfuzur Rahman

Review score prediction of text reviews has recently gained a lot of attention in recommendation systems. A major problem in models for review score prediction is the presence of noise due to user-bias in review scores. We propose two…

Computation and Language · Computer Science 2017-05-15 Rahul Wadbude , Vivek Gupta , Dheeraj Mekala , Harish Karnick

Recommender systems have played a vital role in online platforms due to the ability of incorporating users' personal tastes. Beyond accuracy, diversity has been recognized as a key factor in recommendation to broaden user's horizons as well…

Information Retrieval · Computer Science 2022-10-11 Yile Liang , Tieyun Qian
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