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Measuring empathy in conversation can be challenging, as empathy is a complex and multifaceted psychological construct that involves both cognitive and emotional components. Human evaluations can be subjective, leading to inconsistent…

Artificial Intelligence · Computer Science 2023-01-31 Bushra Amjad , Muhammad Zeeshan , Mirza Omer Beg

Word embeddings are widely used in Natural Language Processing, mainly due to their success in capturing semantic information from massive corpora. However, their creation process does not allow the different meanings of a word to be…

Computation and Language · Computer Science 2017-06-22 Massimiliano Mancini , Jose Camacho-Collados , Ignacio Iacobacci , Roberto Navigli

Effective feature representations play a critical role in enhancing the performance of text generation models that rely on deep neural networks. However, current approaches suffer from several drawbacks, such as the inability to capture the…

Computation and Language · Computer Science 2024-02-27 Omama Hamad , Ali Hamdi , Khaled Shaban

Assessing the trustworthiness of artificial intelligence systems requires knowledge from many different disciplines. These disciplines do not necessarily share concepts between them and might use words with different meanings, or even use…

Information Retrieval · Computer Science 2022-08-10 Dennis Vetter , Jesmin Jahan Tithi , Magnus Westerlund , Roberto V. Zicari , Gemma Roig

Research in emotion analysis is scattered across different label formats (e.g., polarity types, basic emotion categories, and affective dimensions), linguistic levels (word vs. sentence vs. discourse), and, of course, (few well-resourced…

Computation and Language · Computer Science 2021-11-09 Sven Buechel , Luise Modersohn , Udo Hahn

Based on the WASSA 2022 Shared Task on Empathy Detection and Emotion Classification, we predict the level of empathic concern and personal distress displayed in essays. For the first stage of this project we implemented a Feed-Forward…

Computation and Language · Computer Science 2024-07-29 Manisha Singh , Divy Sharma , Alonso Ma , Nora Goldfine

Expressing empathy is important in everyday conversations, and exploring how empathy arises is crucial in automatic response generation. Most previous approaches consider only a single factor that affects empathy. However, in practice,…

Computation and Language · Computer Science 2022-12-06 Yangbin Chen , Chunfeng Liang

One challenge for dialogue agents is recognizing feelings in the conversation partner and replying accordingly, a key communicative skill. While it is straightforward for humans to recognize and acknowledge others' feelings in a…

Computation and Language · Computer Science 2019-08-30 Hannah Rashkin , Eric Michael Smith , Margaret Li , Y-Lan Boureau

Artificial Intelligence (AI) has been used for processing data to make decisions, interact with humans, and understand their feelings and emotions. With the advent of the internet, people share and express their thoughts on day-to-day…

Computation and Language · Computer Science 2022-05-09 Sheetal Kusal , Shruti Patil , Jyoti Choudrie , Ketan Kotecha , Deepali Vora , Ilias Pappas

Sentiment analysis is a well-known natural language processing task that involves identifying the emotional tone or polarity of a given piece of text. With the growth of social media and other online platforms, sentiment analysis has become…

Computation and Language · Computer Science 2023-07-03 Mohammad Belal , James She , Simon Wong

Artificial intelligence systems increasingly generate text intended to provide social and emotional support. Understanding how users perceive empathic qualities in such content is therefore critical. We examined differences in perceived…

Computers and Society · Computer Science 2026-02-20 Jonas Festor , Ivo Snels , Bennett Kleinberg

This study explores linguistic differences between human and LLM-generated dialogues, using 19.5K dialogues generated by ChatGPT-3.5 as a companion to the EmpathicDialogues dataset. The research employs Linguistic Inquiry and Word Count…

Computation and Language · Computer Science 2024-04-29 Morgan Sandler , Hyesun Choung , Arun Ross , Prabu David

A growing body of research in natural language processing (NLP) and natural language understanding (NLU) is investigating human-like knowledge learned or encoded in the word embeddings from large language models. This is a step towards…

Computation and Language · Computer Science 2022-09-23 Yuhan Zhang , Wenqi Chen , Ruihan Zhang , Xiajie Zhang

With the growth of social medias, such as Twitter, plenty of user-generated data emerge daily. The short texts published on Twitter -- the tweets -- have earned significant attention as a rich source of information to guide many…

Artificial Intelligence · Computer Science 2021-06-01 Sérgio Barreto , Ricardo Moura , Jonnathan Carvalho , Aline Paes , Alexandre Plastino

Empathy is increasingly recognized as a key factor in human-AI communication, yet conventional approaches to "digital empathy" often focus on simulating internal, human-like emotional states while overlooking the inherently subjective,…

Human-Computer Interaction · Computer Science 2025-09-23 Jina Suh , Lindy Le , Erfan Shayegani , Gonzalo Ramos , Judith Amores , Desmond C. Ong , Mary Czerwinski , Javier Hernandez

Human use language not just to convey information but also to express their inner feelings and mental states. In this work, we adapt the state-of-the-art language generation models to generate affective (emotional) text. We posit a model…

Computation and Language · Computer Science 2020-11-10 Ishika Singh , Ahsan Barkati , Tushar Goswamy , Ashutosh Modi

The ability to identify sentiment in text, referred to as sentiment analysis, is one which is natural to adult humans. This task is, however, not one which a computer can perform by default. Identifying sentiments in an automated,…

Computation and Language · Computer Science 2018-04-06 Emmanuel Dufourq , Bruce A. Bassett

The most meaningful connections between people are often fostered through expression of shared vulnerability and emotional experiences in personal narratives. We introduce a new task of identifying similarity in personal stories based on…

Computation and Language · Computer Science 2023-12-07 Jocelyn Shen , Maarten Sap , Pedro Colon-Hernandez , Hae Won Park , Cynthia Breazeal

The explosion of big social data has created a scalability trap for traditional qualitative research, as manual coding remains labor-intensive and conventional topic models often suffer from semantic thinning and a lack of domain awareness.…

Computers and Society · Computer Science 2026-04-15 Zhenke Duan , Xin Li

Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tasks and contexts. In this work, we introduce a novel…

Human-Computer Interaction · Computer Science 2025-11-06 Erfan Shayegani , Jina Suh , Andy Wilson , Nagu Rangan , Javier Hernandez