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Customer reviews represent a very rich data source from which we can extract very valuable information about different online shopping experiences. The amount of the collected data may be very large especially for trendy items (products,…
Online consumer reviews play a crucial role in guiding purchase decisions by offering insights into product quality, usability, and performance. However, the increasing volume of user-generated reviews has led to information overload,…
In recent years online shopping has gained momentum and became an important venue for customers wishing to save time and simplify their shopping process. A key advantage of shopping online is the ability to read what other customers are…
Recommender systems play a pivotal role in helping users navigate an overwhelming selection of products and services. On online platforms, users have the opportunity to share feedback in various modes, including numerical ratings, textual…
User-generated reviews serve as crucial references in shopper's decision-making process. Moreover, they improve product sales and validate the reputation of the website as a whole. Thus, it becomes important to design reviews ranking…
Todays world is a world of Internet, almost all work can be done with the help of it, from simple mobile phone recharge to biggest business deals can be done with the help of this technology. People spent their most of the times on surfing…
The whole world is changed rapidly and using the current technologies Internet becomes an essential need for everyone. Web is used in every field. Most of the people use web for a common purpose like online shopping, chatting etc. During an…
Text is the main method of communicating information in the digital age. Messages, blogs, news articles, reviews, and opinionated information abound on the Internet. People commonly purchase products online and post their opinions about…
"What other people think" has always been an important piece of information during various decision-making processes. Today people frequently make their opinions available via the Internet, and as a result, the Web has become an excellent…
Tagging is a popular feature that supports several collaborative tasks, including search, as tags produced by one user can help others finding relevant content. However, task performance depends on the existence of 'good' tags. A first step…
There are many on-line settings in which users publicly express opinions. A number of these offer mechanisms for other users to evaluate these opinions; a canonical example is Amazon.com, where reviews come with annotations like "26 of 32…
The majority of online reviews consist of plain-text feedback together with a single numeric score. However, there are multiple dimensions to products and opinions, and understanding the `aspects' that contribute to users' ratings may help…
The ascent of the Internet has caused numerous adjustments in our lives. The Internet has radically changed the manner in which we carry on with our lives, the manner in which we spend our occasions, how we speak with one another day by…
Consumers often heavily rely on online product reviews, analyzing both quantitative ratings and textual descriptions to assess product quality. However, existing research hasn't adequately addressed how to systematically encourage the…
User-generated texts such as reviews and social media are valuable sources of information. Online reviews are important assets for users to buy a product, see a movie, or make a decision. Therefore, rating of a review is one of the reliable…
The rise of Web 2.0 is signaled by sites such as Flickr, del.icio.us, and YouTube, and social tagging is essential to their success. A typical tagging action involves three components, user, item (e.g., photos in Flickr), and tags (i.e.,…
Online reviews provide viewpoints on the strengths and shortcomings of products/services, influencing potential customers' purchasing decisions. However, the proliferation of non-credible reviews -- either fake (promoting/ demoting an…
Helpful reviews have been essential for the success of e-commerce services, as they help customers make quick purchase decisions and benefit the merchants in their sales. While many reviews are informative, others provide little value and…
We investigate a growing body of work that seeks to improve recommender systems through the use of review text. Generally, these papers argue that since reviews 'explain' users' opinions, they ought to be useful to infer the underlying…
Online reviews provided by consumers are a valuable asset for e-Commerce platforms, influencing potential consumers in making purchasing decisions. However, these reviews are of varying quality, with the useful ones buried deep within a…