English
Related papers

Related papers: Managing Support Requests in Open Source Software …

200 papers

Free and open source software (FOSS) is considered by many, along with Wikipedia, the proof of an ongoing paradigm shift from hierarchically-managed and market-driven production of knowledge to heterarchical, collaborative and commons-based…

Computers and Society · Computer Science 2010-12-30 Paolo Magrassi

GitHub recommends that projects adopt a security file that outlines vulnerability reporting procedures. However, the effectiveness and operational challenges of such files are not yet fully understood. This study aims to clarify the…

Software Engineering · Computer Science 2025-10-17 Rintaro Kanaji , Brittany Reid , Yutaro Kashiwa , Raula Gaikovina Kula , Hajimu Iida

Bug tracking tools are vital for managing bugs in any open source as well as proprietary commercial projects. Considering the significance of using an appropriate bug tracking tool, we assess the features offered by 31 open source bug…

Software Engineering · Computer Science 2017-06-22 Sai Anirudh Karre , Anveshi Shukla , Y. Raghu Reddy

Open Source Software (OSS) projects offer valuable opportunities to train the next generation of software engineers while benefiting projects and society as a whole. While research has extensively explored student participation in OSS and…

Software Engineering · Computer Science 2025-04-25 Italo Santos , Katia Romero Felizardo , Bianca Trinkereinch , Daniel M. German , Igor Steinmacher , Marco A. Gerosa

Open source software projects evolve thanks to a group of volunteers that help in their development. Thus, the success of these projects depends on their ability to attract (and keep) developers. We believe the openness of a project, i.e.,…

Software Engineering · Computer Science 2014-09-16 Valerio Cosentino , Javier Luis Canovas Izquierdo , Jordi Cabot

Computational research and data analytics increasingly relies on complex ecosystems of open source software (OSS) "libraries" -- curated collections of reusable code that programmers import to perform a specific task. Software documentation…

Computers and Society · Computer Science 2018-06-01 R. Stuart Geiger , Nelle Varoquaux , Charlotte Mazel-Cabasse , Chris Holdgraf

Context: Over the last decades, open-source software has pervaded the software industry and has become one of the key pillars in software engineering. The incomparable growth of open source reflected that pervasion: Prior work described…

Software Engineering · Computer Science 2022-01-21 Michael Dorner , Maximilian Capraro , Ann Barcomb , Krzysztof Wnuk

Source code repositories allow developers to manage multiple versions (or branches) of a software system. Pull-requests are used to modify a branch, and backporting is a regular activity used to port changes from a current development…

Software Engineering · Computer Science 2022-04-11 Debasish Chakroborti , Kevin A. Schneider , Chanchal K. Roy

Context: Contemporary software development organizations lack diversity and the ratios of women in Free and open-source software (FOSS) communities are even lower than the industry average. Although the results of recent studies hint the…

Software Engineering · Computer Science 2023-02-09 Sayma Sultana , Asif Kamal Turzo , Amiangshu Bosu

Developing software with the source code open to the public is prevalent; however, similar to its closed counter part, open-source has quality problems, which cause functional failures, such as program breakdowns, and non-functional, such…

Software Engineering · Computer Science 2025-03-05 Jincheng He , Zhongheng He

Open Source Software (OSS) has been recognized by the software development community as an effective way to deliver software. Unlike traditional software development, OSS development is driven by collaboration among developers spread…

Software Engineering · Computer Science 2020-08-13 Bianca Minetto Napoleão , Fabio Petrillo , Sylvain Hallé

With the advent of open source software, a veritable treasure trove of previously proprietary software development data was made available. This opened the field of empirical software engineering research to anyone in academia. Data that is…

Software Engineering · Computer Science 2022-04-19 Adam Tutko , Austin Z. Henley , Audris Mockus

Agile software development is nowadays a widely adopted practise in both open-source and industrial software projects. Agile teams typically heavily rely on issue management tools to document new issues and keep track of outstanding ones,…

Software Engineering · Computer Science 2022-02-03 Vali Tawosi , Afnan Al-Subaihin , Rebecca Moussa , Federica Sarro

User forums of Open Source Software (OSS) enable end-users to collaboratively discuss problems concerning the OSS applications. Despite decades of research on OSS, we know very little about how end-users engage with OSS communities on these…

Software Engineering · Computer Science 2022-04-11 Jazlyn Hellman , Jiahao Chen , Md. Sami Uddin , Jinghui Cheng , Jin L. C. Guo

The upgrade problems faced by Free and Open Source Software distributions have characteristics not easily found elsewhere. We describe the structure of packages and their role in the upgrade process. We show that state of the art package…

Software Engineering · Computer Science 2009-02-11 Roberto Di Cosmo , Stefano Zacchiroli , Paulo Trezentos

Git is used as the distributed version control system for many open-source software projects. One Git-based service, GitHub, is the most common code hosting and repository service for open-source software projects. For researchers that…

Software Engineering · Computer Science 2021-01-22 Abdulkadir Şeker , Banu Diri , Halil Arslan , Mehmet Fatih Amasyalı

The availability of open-source projects facilitates developers to contribute and collaborate on a wide range of projects. As a result, the developer community contributing to such open-source projects is also increasing. Many of the…

Software Engineering · Computer Science 2021-03-02 Akhila Sri Manasa Venigalla , Sridhar Chimalakonda

Open source software is a rapidly evolving center for distributed work, and understanding the characteristics of this work across its different contexts is vital for informing policy, economics, and the design of enabling software. The…

Software Engineering · Computer Science 2025-04-24 Wenyi Lu , Enock Kasaadah , S M Rakib Ul Karim , Matt Germonprez , Sean Goggins

Software testing plays a crucial role in the contribution process of open-source projects. For example, contributions introducing new features are expected to include tests, and contributions with tests are more likely to be accepted.…

Software Engineering · Computer Science 2026-02-04 Bruna Falcucci , Felipe Gomide , Andre Hora

Cross-community collaboration can exploit the expertise and knowledges of crowds in different communities. Recently increasing users in open source software (OSS) community like GitHub attempt to gather software requirements from question…

Software Engineering · Computer Science 2020-08-07 Hao Huang , Yao Lu , Xinjun Mao