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It is impossible to separate the human factors from software engineering expertise during software development, because software is developed by people and for people. The intangible nature of software has made it a difficult product to…

Computers and Society · Computer Science 2017-04-05 Pradeep Waychal , Luiz Fernando Capretz

Context: Strategic corporate training is essential for the sustained professional development of software engineers. However, there is a knowledge gap regarding the factors that drive quality and effectiveness of such training from the…

Software Engineering · Computer Science 2026-04-08 Rodrigo Siqueira , Antonio Oliveira , Breno Alves Andrade , Lidiane C. S. Gomes , Danilo Monteiro Ribeiro

Empathy is a powerful yet often overlooked element in software engineering (SE), supporting better teamwork, smoother communication, and effective decision-making.This paper introduces 17 actionable empathy guidelines designed to support…

Software Engineering · Computer Science 2026-01-19 Hashini Gunatilake , John Grundy , Rashina Hoda , Ingo Mueller

Burnout is an occupational syndrome that, like many other professions, affects the majority of software engineers. Past research studies showed important trends, including an increasing use of machine learning techniques to allow for an…

Software Engineering · Computer Science 2026-03-25 Tien Rahayu Tulili , Ayushi Rastogi , Andrea Capiluppi

As Artificial Intelligence (AI) becomes integral to software development, understanding the social and cooperative dynamics that affect AI-driven organizational change is important. Yet, despite AI's rapid progress and influence, the human…

Software Engineering · Computer Science 2024-11-14 Theocharis Tavantzis , Robert Feldt

Software practitioners often encounter workplace unfairness, such as unequal recognition and gender bias. While the link between fairness and job satisfaction has been established in other fields, its relevance to software professionals…

Software Engineering · Computer Science 2025-07-25 Emeralda Sesari , Federica Sarro , Ayushi Rastogi

Purpose: Software modelling and Model-Driven Engineering (MDE) is traditionally studied from a technical perspective. However, one of the core motivations behind the use of software models is inherently human-centred. Models aim to enable…

The integration of dialogue agents into the sales domain requires a deep understanding of how these systems interact with users possessing diverse personas. This study explores the influence of user personas, defined using the Myers-Briggs…

Computation and Language · Computer Science 2025-04-28 Sijia Cheng , Wen-Yu Chang , Yun-Nung Chen

The primary theory of software engineering is that an organization's Policies and Processes influence the quality of its Products. We call this the PPP Theory. Although empirical software engineering research has grown common, it is unclear…

Software Engineering · Computer Science 2023-08-25 Kelechi G. Kalu , Taylor R. Schorlemmer , Sophie Chen , Kyle Robinson , Erik Kocinare , James C. Davis

This work focuses on the context of software explainability, which is the production of software capable of explaining to users the dynamics that govern its internal functioning. User models that include information about their requirements…

Human-Computer Interaction · Computer Science 2021-12-06 Henrique Ramos , Mateus Fonseca , Lesandro Ponciano

Software engineering bots - automated tools that handle tedious tasks - are increasingly used by industrial and open source projects to improve developer productivity. Current research in this area is held back by a lack of consensus of…

Software Engineering · Computer Science 2020-10-30 Linda Erlenhov , Francisco Gomes de Oliveira Neto , Philipp Leitner

Information technology (IT) organizations are increasing the use of agile practices, which are based on a people-centred culture alongside the software development process. Thus, it is vital to understand the social and human factors of the…

Software Engineering · Computer Science 2020-06-08 Luís Felipe Amorim , Marcelo Marinho , Suzana Sampaio

Software testing is a complex, intellectual activity based (at least) on analysis, reasoning, decision making, abstraction and collaboration performed in a highly demanding environment. Naturally, it uses and allocates multiple cognitive…

Software Engineering · Computer Science 2020-12-10 Eduard Enoiu , Gerald Tukseferi , Robert Feldt

Background. Women bring unique problem-solving skills to software development, often favoring a holistic approach and attention to detail. In software testing, precision and attention to detail are essential as professionals explore system…

Software Engineering · Computer Science 2024-04-23 Kleice Silva , Ann Barcomb , Ronnie de Souza Santos

The study of behavioral and social dimensions of software engineering (SE) tasks characterizes behavioral software engineering (BSE);however, the increasing significance of human-AI collaboration (HAIC) brings new directions in BSE by…

Software Engineering · Computer Science 2025-07-09 Lekshmi Murali Rani

Any traditional engineering field has metrics to rigorously assess the quality of their products. Engineers know that the output must satisfy the requirements, must comply with the production and market rules, and must be competitive.…

It is well known that the software process impacts the quality of the resulting product. There are also anecdotal claims that agile processes result in higher level of quality than traditional methodologies. However, still solid evidence of…

Software Engineering · Computer Science 2017-01-24 Mohamad Kassab , JooYoung Lee , Manuel Mazzara , Giancarlo Succi , Rasul Tumyrkin

Background: Despite a long history, numerous laws and regulations, ethics remains an unnatural topic for many software engineering researchers. Poor research ethics may lead to mistrust of research results, lost funding and retraction of…

Software Engineering · Computer Science 2019-06-20 Per Erik Strandberg

Text-based personality prediction by computational models is an emerging field with the potential to significantly improve on key weaknesses of survey-based personality assessment. We investigate 3848 profiles from Twitter with self-labeled…

Computation and Language · Computer Science 2021-09-15 Partha Kadambi

Actually, software products are increasing in a fast way and are used in almost all activities of human life. Consequently measuring and evaluating the quality of a software product has become a critical task for many companies. Several…

Software Engineering · Computer Science 2014-12-10 Jose P. Miguel , David Mauricio , Glen Rodriguez