Related papers: Towards Real-time Customer Experience Prediction f…
Multi-Mobile Network Operator (MNO) networking is a promising method to exploit the joint force of multiple available cellular data connections within vehicular networks. By applying anticipatory communication principles, data transmissions…
For very high capacity networks (VHC), the main objective is to improve the quality of the end-user experience. This implies compliance with key performance indicators (KPIs) required by applications. Key performance indicators at the…
Point-to-multipoint communications are expected to play a pivotal role in next-generation networks. This paper refers to a cellular system transmitting layered multicast services to a multicast group of users. Reliability of communications…
The increasing popularity of cell phones has made them the most personal and ubiquitous communication devices nowadays. Typically, the ringing notifications of mobile phones are used to inform the users about the incoming calls. However,…
With increasing popularity of media enabled hand-helds and their integration with the in-vehicle entertainment systems, the need for high data-rate services for mobile users on the go is evident. This ever-increasing demand of data is…
In digital markets comprised of many competing services, each user chooses between multiple service providers according to their preferences, and the chosen service makes use of the user data to incrementally improve its model. The service…
Online advertising has been introduced as one of the most efficient methods of advertising throughout the recent years. Yet, advertisers are concerned about the efficiency of their online advertising campaigns and consequently, would like…
For mobile telecom operators, it is critical to build preference profiles of their customers and connected users, which can help operators make better marketing strategies, and provide more personalized services. With the deployment of deep…
Reducing network latency in mobile applications is an effective way of improving the mobile user experience and has tangible economic benefits. This paper presents PALOMA, a novel client-centric technique for reducing the network latency by…
In the quest to improve services, companies offer customers the option to interact with agents via texting. Such contact centers face unique challenges compared to traditional call centers, as measuring customer experience proxies like…
The quality of experience (QoE) delivered by video conferencing systems to end users depends in part on correctly estimating the capacity of the bottleneck link between the sender and the receiver over time. Bandwidth estimation for…
Customer experience plays a critical role for a profitable organisation or company. A satisfied customer for a company corresponds to higher rates of customer retention, and better representation in the market. One way to improve customer…
Mobile crowdsourcing refers to systems where the completion of tasks necessarily requires physical movement of crowdworkers in an on-demand workforce. Evidence suggests that in such systems, tasks often get assigned to crowdworkers who…
With the proliferation of mobile computing devices, the demand for continuous network connectivity regardless of physical location has spurred interest in the use of mobile ad hoc networks. Since Transmission Control Protocol (TCP) is the…
To manage and maintain large-scale cellular networks, operators need to know which sectors underperform at any given time. For this purpose, they use the so-called hot spot score, which is the result of a combination of multiple network…
To receive the highest possible data rate or/and the most reliable connection, the User Equipment (UE) may want to choose between different networks. However, current LTE and LTE-Advanced mobile networks do not supply the UE with an…
Recent years have witnessed the fast growth in telecommunication (Telco) techniques from 2G to upcoming 5G. Precise outdoor localization is important for Telco operators to manage, operate and optimize Telco networks. Differing from GPS,…
Crowd sensing is a new paradigm that leverages pervasive sensor-equipped mobile devices to provide sensing services like forensic analysis, documenting public spaces, and collaboratively constructing statistical models. Extensive user…
Bandwidth estimation and congestion control for real-time communications (i.e., audio and video conferencing) remains a difficult problem, despite many years of research. Achieving high quality of experience (QoE) for end users requires…
The fast growth of communication technology within the concept of smart grids can provide data and control signals from/to all consumers in an online fashion. This could foster more participation for end-user customers. These types of…