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The quality of a user's social media experience is determined both by the content they see and by the quality of the conversation and interaction around it. In this paper, we look at replies to tweets from mainstream media outlets and…
It has been a widely shared concern that social media reinforces echo chambers of like-minded users and exacerbate political polarization. While fostering interactions across party lines is recognized as an important strategy to break echo…
Human-annotated data plays a critical role in the fairness of AI systems, including those that deal with life-altering decisions or moderating human-created web/social media content. Conventionally, annotator disagreements are resolved…
The relationship between crime and the media has long been a focal point of academic research, with traditional media playing a significant role in shaping public perceptions of safety and community well-being. However, the advent of social…
Automatic evaluation is beneficial for open-domain dialog system development. However, standard word-overlap metrics (BLEU, ROUGE) do not correlate well with human judgements of open-domain dialog systems. In this work we propose to use the…
Empowering language is important in many real-world contexts, from education to workplace dynamics to healthcare. Though language technologies are growing more prevalent in these contexts, empowerment has seldom been studied in NLP, and…
Many news outlets allow users to contribute comments on topics about daily world events. News articles are the seeds that spring users' interest to contribute content, i.e., comments. An article may attract an apathetic user engagement…
This is the first work investigating community structure and interaction dynamics through the lens of quotes in online discussion forums. We examine four forums of different size, language, and topic. Quote usage, which is surprisingly…
Loyalty is an essential component of multi-community engagement. When users have the choice to engage with a variety of different communities, they often become loyal to just one, focusing on that community at the expense of others.…
Much previous work characterizing language variation across Internet social groups has focused on the types of words used by these groups. We extend this type of study by employing BERT to characterize variation in the senses of words as…
Online question-and-answer (Q&A) communities provide convenient and innovative ways for participants to share information and collaboratively solve problems with others. A growing challenge for those Q&A communities is to encourage and…
This paper examines if large language models (LLMs) can help people write constructive comments on divisive social issues due to the difficulty of expressing constructive disagreement online. Through controlled experiments with 600…
Community question answering, a recent evolution of question answering in the Web context, allows a user to quickly consult the opinion of a number of people on a particular topic, thus taking advantage of the wisdom of the crowd. Here we…
People leverage group discussions to collaborate in order to solve complex tasks, e.g. in project meetings or hiring panels. By doing so, they engage in a variety of conversational strategies where they try to convince each other of the…
Opinions are very important in the life of human beings. These Opinions helped the humans to carry out the decisions. As the impact of the Web is increasing day by day, Web documents can be seen as a new source of opinion for human beings.…
Social media platforms are thriving nowadays, so a huge volume of data is produced. As it includes brief and clear statements, millions of people post their thoughts on microblogging sites every day. This paper represents and analyze the…
Social feedback has long been recognized as an important element of successful health-related behavior change. However, most of the existing studies look at the effect that offline social feedback has. This paper fills gaps in the…
Millions of online communities are governed by volunteer moderators, who shape their communities by setting and enforcing rules, recruiting additional moderators, and participating in the community themselves. These moderators must…
Social media platforms are like giant arenas where users can rely on different content and express their opinions through likes, comments, and shares. However, do users welcome different perspectives or only listen to their preferred…
Previous research has documented the existence of both online echo chambers and hostile intergroup interactions. In this paper, we explore the relationship between these two phenomena by studying the activity of 5.97M Reddit users and 421M…