Related papers: Mining User Opinions in Mobile App Reviews: A Keyw…
User reviews published in mobile app repositories are essential for understanding user satisfaction and engagement within a specific market segment. Manual analysis of reviews is impractical due to the large data volume, and automated…
Mobile apps are one of the building blocks of the mobile digital economy. A differentiating feature of mobile apps to traditional enterprise software is online reviews, which are available on app marketplaces and represent a valuable source…
Recent studies showed that the dialogs between app developers and app users on app stores are important to increase user satisfaction and app's overall ratings. However, the large volume of reviews and the limitation of resources discourage…
Context: As mobile applications (Apps) widely spread over our society and life, various personal information is constantly demanded by Apps in exchange for more intelligent and customized functionality. An increasing number of users are…
Millions of mobile apps have been available through various app markets. Although most app markets have enforced a number of automated or even manual mechanisms to vet each app before it is released to the market, thousands of low-quality…
Artificial Intelligence (AI)-powered features have rapidly proliferated across mobile apps in various domains, including productivity, education, entertainment, and creativity. However, how users perceive, evaluate, and critique these AI…
App reviews are crowdsourcing knowledge of user experience with the apps, providing valuable information for app release planning, such as major bugs to fix and important features to add. There exist prior explorations on app review mining…
Mobile application marketplaces are responsible for vetting apps to identify and mitigate security risks. Current vetting processes are labor-intensive, relying on manual analysis by security professionals aided by semi-automated tools. To…
In recent years, mobile accessibility has become an important trend with the goal of allowing all users the possibility of using any app without many limitations. User reviews include insights that are useful for app evolution. However,…
Mobile software apps ("apps") are one of the prevailing digital technologies that our modern life heavily depends on. A key issue in the development of apps is how to design gender-inclusive apps. Apps that do not consider gender inclusion,…
Opinion mining plays a vital role in analysing user feedback and extracting insights from textual data. While most research focuses on sentiment polarity (e.g., positive, negative, neutral), fine-grained emotion classification in app…
The competing nature of the app market motivates us to shift our focus on apps that provide similar functionalities and directly compete with each other (i.e., peer apps). In this work, we study the ratings and the review text of 100…
Providing explanations in response to user reviews is a time-consuming and repetitive task for companies, as many reviews present similar issues requiring nearly identical responses. To improve efficiency, this paper proposes a…
Users review about an app is a crucial component for open mobile application market, such as the AppStore and the Google play. Analyzing these reviews can reveal user's sentiment towards a feature in the app. There exist several analytical…
The exponential growth of the mobile app market underscores the importance of constant innovation and rapid response to user demands. As user satisfaction is paramount to the success of a mobile application (app), developers typically rely…
Enterprises are always on the lookout for tools that analyze end-users perspectives on their products. In particular, app reviews have been assessed as useful for guiding improvement efforts and software evolution, however, developers find…
Summarizing customer feedback to provide actionable insights for products/services at scale is an important problem for businesses across industries. Lately, the review volumes are increasing across regions and languages, therefore the…
Google app market captures the school of thought of users via ratings and text reviews. The critique's viewpoint regarding an app is proportional to their satisfaction level. Consequently, this helps other users to gain insights before…
In recent years, mobile applications have become indispensable tools for managing various aspects of life. From enhancing productivity to providing personalized entertainment, mobile apps have revolutionized people's daily routines. Despite…
App reviews deliver user opinions and emerging issues (e.g., new bugs) about the app releases. Due to the dynamic nature of app reviews, topics and sentiment of the reviews would change along with app release versions. Although several…