Related papers: What is User Experience Really: towards a UX Conce…
In an ever-changing world, even software that fulfils its requirements may have un-envisioned aftereffects with significant impacts. We explored how such impacts can be better understood at the pre-design phase in support of organisational…
The development of ubiquitous computing and sensing devices has brought about novel interaction scenarios such as mixed reality and IoT (e.g., smart home), which pose new demands for the next generation of natural user interfaces (NUI).…
Previous work established that open source software (OSS) projects can benefit from the involvement of UX professionals, who offer user-centric perspectives and contributions to improve software usability. However, their participation in…
The global aging trend compels older adults to navigate the evolving digital landscape, presenting a substantial challenge in mastering smartphone applications. While Augmented Reality (AR) holds promise for enhancing learning and user…
Since wearable technology was first conceptualized in 1960, it has become a crucial aspect of our daily life. People's daily lives have been made better and their health and well-being have improved because of its convenience, real-time,…
The importance of emotions in service and in product design is well known. However, it is still not very well understood how users' emotions can be incorporated in a product or service lifecycle. We argue that this gap is due to a lack of a…
There has been a widespread emergence of computing devices in the past few years that go beyond the capabilities of traditional desktop computers. These devices have varying input/output characteristics, modalities and interaction…
The understanding of context and context-awareness is very important for the areas of handheld and ubiquitous computing. Unfortunately, at present, there has not been a satisfactory definition of these two concepts that would lead to a more…
With the recent growth of conversational systems and intelligent assistants such as Apple Siri and Google Assistant, mobile devices are becoming even more pervasive in our lives. As a consequence, users are getting engaged with the mobile…
As mobile devices are becoming ubiquitous, regularly interacting with a variety of user interfaces (UIs) is a common aspect of daily life for many people. To improve the accessibility of these devices and to enable their usage in a variety…
Serendipity has been associated with numerous benefits in the context of recommender systems, e.g., increased user satisfaction and consumption of long-tail items. Despite this, serendipity in the context of recommender systems has thus far…
The phenomenon of innovation has been shifting away from focusing on tangible to intangible modernization with its vitalizing context. This shift appears vitally in innovation developed by individual end-users in organizations and…
We provide a novel notion of what it means to be interpretable, looking past the usual association with human understanding. Our key insight is that interpretability is not an absolute concept and so we define it relative to a target model,…
A surge of interest in explainable AI (XAI) has led to a vast collection of algorithmic work on the topic. While many recognize the necessity to incorporate explainability features in AI systems, how to address real-world user needs for…
Explainability is crucial for complex systems like pervasive smart environments, as they collect and analyze data from various sensors, follow multiple rules, and control different devices resulting in behavior that is not trivial and,…
As an increasing number of interactive devices offer human-like assistance, there is a growing need to understand the human experience of interactive agents. When interactive artefacts with human-like features become intertwined in our…
Today millions of mobile apps are downloaded and used all over the world. Guidelines and best practices on how to design and develop mobile apps are being periodically released, mainly by mobile platform vendors and researchers. They cover…
Nowadays, privacy has become a very serious issue with smart and mobile platforms. Users tend to allow intrusive apps access much sensible information without really knowing the potential threats. To solve this issue several solutions (e.g.…
Artificial Intelligence (AI) is one of the major technological advancements of this century, bearing incredible potential for users through AI-powered applications and tools in numerous domains. Being often black-box (i.e., its…
The process of requirements analysis requires an understanding of the end users of a system. Thus, expert stakeholders, such as User Experience (UX) designers, usually create various descriptions containing information about the users and…