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This paper covers the two approaches for sentiment analysis: i) lexicon based method; ii) machine learning method. We describe several techniques to implement these approaches and discuss how they can be adopted for sentiment classification…

Computation and Language · Computer Science 2019-02-19 Olga Kolchyna , Tharsis T. P. Souza , Philip Treleaven , Tomaso Aste

Sentiment analysis provides a useful overview of customer review contents. Many review websites allow a user to enter a summary in addition to a full review. Intuitively, summary information may give additional benefit for review sentiment…

Computation and Language · Computer Science 2020-10-30 Sen Yang , Leyang Cui , Jun Xie , Yue Zhang

Consumers often heavily rely on online product reviews, analyzing both quantitative ratings and textual descriptions to assess product quality. However, existing research hasn't adequately addressed how to systematically encourage the…

Information Retrieval · Computer Science 2025-04-22 Ekta Gujral , Apurva Sinha , Lishi Ji , Bijayani Sanghamitra Mishra

Large language models (LLMs) have achieved promising results in sentiment analysis through the in-context learning (ICL) paradigm. However, their ability to distinguish subtle sentiments still remains a challenge. Inspired by the human…

Computation and Language · Computer Science 2024-06-06 Hongling Xu , Qianlong Wang , Yice Zhang , Min Yang , Xi Zeng , Bing Qin , Ruifeng Xu

Sentiment Analysis (SA) or opinion mining is analysis of emotions and opinions from any kind of text. SA helps in tracking peoples viewpoints and it is an important factor when it comes to social media monitoring product and brand…

Computation and Language · Computer Science 2025-02-27 Gibson Nkhata , Usman Anjum , Justin Zhan

Sentiment analysis on software engineering (SE) texts has been widely used in the SE research, such as evaluating app reviews or analyzing developers sentiments in commit messages. To better support the use of automated sentiment analysis…

Software Engineering · Computer Science 2021-03-25 Kexin Sun , Hui Gao , Hongyu Kuang , Xiaoxing Ma , Guoping Rong , Dong Shao , He Zhang

Customer feedback is invaluable to companies as they refine their products. Monitoring customer feedback can be automated with Aspect Level Sentiment Classification (ALSC) which allows us to analyse specific aspects of the products in…

Computation and Language · Computer Science 2023-07-13 Dhruv Mullick , Bilal Ghanem , Alona Fyshe

Sentiment analysis seeks to identify the viewpoint(s) underlying a text span; an example application is classifying a movie review as "thumbs up" or "thumbs down". To determine this sentiment polarity, we propose a novel machine-learning…

Computation and Language · Computer Science 2007-05-23 Bo Pang , Lillian Lee

Sentiment analysis (SA) aims to identify the sentiment expressed in a text, such as a product review. Given a review and the sentiment associated with it, this work formulates SA as a combination of two tasks: (1) a causal discovery task…

Computation and Language · Computer Science 2024-10-29 Zhiheng Lyu , Zhijing Jin , Fernando Gonzalez , Rada Mihalcea , Bernhard Schölkopf , Mrinmaya Sachan

Multi-label sentiment classification plays a vital role in natural language processing by detecting multiple emotions within a single text. However, existing datasets like GoEmotions often suffer from severe class imbalance, which hampers…

Computation and Language · Computer Science 2026-03-31 Zijin Su , Huanzhu Lyu , Yuren Niu , Yiming Liu

Research in emotion analysis is scattered across different label formats (e.g., polarity types, basic emotion categories, and affective dimensions), linguistic levels (word vs. sentence vs. discourse), and, of course, (few well-resourced…

Computation and Language · Computer Science 2021-11-09 Sven Buechel , Luise Modersohn , Udo Hahn

Deriving prior polarity lexica for sentiment analysis - where positive or negative scores are associated with words out of context - is a challenging task. Usually, a trade-off between precision and coverage is hard to find, and it depends…

Computation and Language · Computer Science 2015-11-02 Lorenzo Gatti , Marco Guerini , Marco Turchi

Current multimodal sentiment analysis frames sentiment score prediction as a general Machine Learning task. However, what the sentiment score actually represents has often been overlooked. As a measurement of opinions and affective states,…

Computation and Language · Computer Science 2018-07-05 Leimin Tian , Catherine Lai , Johanna D. Moore

A standard paradigm for sentiment analysis is to rely on a singular LLM and makes the decision in a single round under the framework of in-context learning. This framework suffers the key disadvantage that the single-turn output generated…

Computation and Language · Computer Science 2023-11-06 Xiaofei Sun , Xiaoya Li , Shengyu Zhang , Shuhe Wang , Fei Wu , Jiwei Li , Tianwei Zhang , Guoyin Wang

Student opinions for a course are important to educators and administrators, regardless of the type of the course or the institution. Reading and manually analyzing open-ended feedback becomes infeasible for massive volumes of comments at…

Computation and Language · Computer Science 2023-10-30 Anna Koufakou

We describe a bootstrapping algorithm to learn from partially labeled data, and the results of an empirical study for using it to improve performance of sentiment classification using up to 15 million unlabeled Amazon product reviews. Our…

Machine Learning · Computer Science 2012-09-28 Yoav Haimovitch , Koby Crammer , Shie Mannor

This work studies how we can obtain feature-level ratings of the mobile products from the customer reviews and review votes to influence decision making, both for new customers and manufacturers. Such a rating system gives a more…

Computation and Language · Computer Science 2020-07-21 Koteswar Rao Jerripothula , Ankit Rai , Kanu Garg , Yashvardhan Singh Rautela

We consider the problem of classifying documents not by topic, but by overall sentiment, e.g., determining whether a review is positive or negative. Using movie reviews as data, we find that standard machine learning techniques definitively…

Computation and Language · Computer Science 2007-05-23 Bo Pang , Lillian Lee , Shivakumar Vaithyanathan

With increasing globalization and immigration, various studies have estimated that about half of the world population is bilingual. Consequently, individuals concurrently use two or more languages or dialects in casual conversational…

Computation and Language · Computer Science 2022-11-01 Saurav K. Aryal , Howard Prioleau , Gloria Washington

Aspect-level sentiment classification (ALSC) aims at identifying the sentiment polarity of a specified aspect in a sentence. ALSC is a practical setting in aspect-based sentiment analysis due to no opinion term labeling needed, but it fails…

Computation and Language · Computer Science 2021-09-08 Bo Wang , Tao Shen , Guodong Long , Tianyi Zhou , Yi Chang
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