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Guided troubleshooting is an inherent task in the domain of technical support services. When a customer experiences an issue with the functioning of a technical service or a product, an expert user helps guide the customer through a set of…

Artificial Intelligence · Computer Science 2018-05-25 Abhirut Gupta , Abhay Khosla , Gautam Singh , Gargi Dasgupta

Word embeddings represent a transformative technology for analyzing text data in social work research, offering sophisticated tools for understanding case notes, policy documents, research literature, and other text-based materials. This…

Computation and Language · Computer Science 2024-11-12 Brian E. Perron , Kelley A. Rivenburgh , Bryan G. Victor , Zia Qi , Hui Luan

Concept learning is a form of supervised machine learning that operates on knowledge bases in description logics. State-of-the-art concept learners often rely on an iterative search through a countably infinite concept space. In each…

Machine Learning · Statistics 2026-03-13 Louis Mozart Kamdem Teyou , Caglar Demir , Axel-Cyrille Ngonga Ngomo

In today's data-rich environment, recommender systems play a crucial role in decision support systems. They provide to users personalized recommendations and explanations about these recommendations. Embedding-based models, despite their…

Information Retrieval · Computer Science 2024-01-10 Ngoc Luyen Le , Marie-Hélène Abel , Philippe Gouspillou

Error detection and correction are essential for ensuring robust and reliable operation in modern communication systems, particularly in complex transmission environments. However, discussions on these topics have largely been overlooked in…

Networking and Internet Architecture · Computer Science 2025-09-18 Peizheng Li , Xinyi Lin , Adnan Aijaz

Logical specifications play a key role in the formal analysis of behavioural models. Automating the derivation of such specifications is particularly valuable in complex systems, where manual construction is time-consuming and error-prone.…

Software Engineering · Computer Science 2025-06-11 Radoslaw Klimek , Julia Witek

Cybersecurity demands rigorous and scalable techniques to ensure system correctness, robustness, and resilience against evolving threats. Automated reasoning, encompassing formal logic, theorem proving, model checking, and symbolic…

Cryptography and Security · Computer Science 2025-05-14 Sarah Veronica

Logs of real-life processes often feature uncertainty pertaining the recorded timestamps, data values, and/or events. We consider the problem of checking conformance of uncertain logs against data-aware reference processes. Specifically, we…

Artificial Intelligence · Computer Science 2022-06-28 Paolo Felli , Alessandro Gianola , Marco Montali , Andrey Rivkin , Sarah Winkler

In this report analysis of a support chat log of a development team is shown. Developer support chat is used to provide internal support to other development teams. The report shows how a fundamental data analysis helped to identify gaps…

Software Engineering · Computer Science 2015-03-19 Zádor Dániel Kelemen

System logs perform a critical function in software-intensive systems as logs record the state of the system and significant events in the system at important points in time. Unfortunately, log entries are typically created in an ad-hoc,…

Software Engineering · Computer Science 2020-01-30 Nathan Bosch , Jan Bosch

When interacting in unstructured human environments, occasional robot failures are inevitable. When such failures occur, everyday people, rather than trained technicians, will be the first to respond. Existing natural language explanations…

Robotics · Computer Science 2021-08-10 Devleena Das , Sonia Chernova

Assessing the degree of semantic relatedness between words is an important task with a variety of semantic applications, such as ontology learning for the Semantic Web, semantic search or query expansion. To accomplish this in an automated…

Computation and Language · Computer Science 2017-05-25 Thomas Niebler , Martin Becker , Christian Pölitz , Andreas Hotho

In this paper, we introduce Technical-Embeddings, a novel framework designed to optimize semantic retrieval in technical documentation, with applications in both hardware and software development. Our approach addresses the challenges of…

Information Retrieval · Computer Science 2025-09-05 Songjiang Lai , Tsun-Hin Cheung , Ka-Chun Fung , Kaiwen Xue , Kwan-Ho Lin , Yan-Ming Choi , Vincent Ng , Kin-Man Lam

The interpretation of the experimental data collected by testing systems across input datasets and model parameters is of strategic importance for system design and implementation. In particular, finding relationships between variables and…

Information Retrieval · Computer Science 2018-06-26 Massimo Melucci

Code analysis is fundamental in Software Engineering, supporting debugging, optimization, and security assessment. Human developers approach it through syntax parsing, static semantics inference, and dynamic reasoning. Traditional tools are…

Software Engineering · Computer Science 2026-05-22 Wei Ma , Zhihao Lin , Shangqing Liu , Qiang Hu , Ye Liu , Wenhan Wang , Cen Zhang , Liming Nie , Li Li , Yang Liu , Lingxiao Jiang

Security analysis is an essential activity in security engineering to identify potential system vulnerabilities and achieve security requirements in the early design phases. Due to the increasing complexity of modern systems, traditional…

Cryptography and Security · Computer Science 2021-02-10 Jinghua Yu , Stefan Wagner , Feng Luo

Despite the fast developmental pace of new sentence embedding methods, it is still challenging to find comprehensive evaluations of these different techniques. In the past years, we saw significant improvements in the field of sentence…

Computation and Language · Computer Science 2018-06-19 Christian S. Perone , Roberto Silveira , Thomas S. Paula

This paper presents the authors recommended practices for spreadsheet testing. Documented spreadsheet error rates are unacceptable in corporations today. Although improvements are needed throughout the systems development life cycle,…

Software Engineering · Computer Science 2024-12-31 Raymond R. Panko

Determining whether a configurable software system has a performance bug or it was misconfigured is often challenging. While there are numerous debugging techniques that can support developers in this task, there is limited empirical…

Software Engineering · Computer Science 2022-03-22 Miguel Velez , Pooyan Jamshidi , Norbert Siegmund , Sven Apel , Christian Kästner

Testing is essential for verifying and validating control designs, especially in safety-critical applications. In particular, the control system governing an automated driving vehicle must be proven reliable enough for its acceptance on the…

Systems and Control · Electrical Eng. & Systems 2023-09-11 Mengjia Zhu , Alberto Bemporad , Maximilian Kneissl , Hasan Esen