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Online teaching has become a new reality due to the COVID-19 pandemic raising a lot of questions about its learning outcomes. Recent studies have shown that peer communication positively affects learning outcomes of online teaching.…
Task-oriented dialogue systems (TODS) are continuing to rise in popularity as various industries find ways to effectively harness their capabilities, saving both time and money. However, even state-of-the-art TODS are not yet reaching their…
Task-oriented dialogue is difficult in part because it involves understanding user intent, collecting information from the user, executing API calls, and generating helpful and fluent responses. However, for complex tasks one must also…
In an era of software crisis, the move of firms towards distributed software development teams is being challenged by emerging collaboration issues. On this matter, the open-source phenomenon may shed some light, as successful cases on…
Group discussions are essential for organizing every aspect of modern life, from faculty meetings to senate debates, from grant review panels to papal conclaves. While costly in terms of time and organization effort, group discussions are…
Models of cooperation grounded on social networks and on the ability of individuals to choose actions and partners aim to describe human social behavior. Extensive computer simulations of these models give important insight in the social…
Increasing effort is being directed to understanding the personality profiles of highly engaged information systems (IS) developers and the impact of such profiles on development outcomes. However, there has been a lesser degree of…
Many real-world tasks require agents to coordinate their behavior to achieve shared goals. Successful collaboration requires not only adopting the same communicative conventions, but also grounding these conventions in the same…
Open Source Software (OSS) project success relies on crowd contributions. When an issue arises in pull-request based systems, @-mentions are used to call on people to task; previous studies have shown that @-mentions in discussions are…
Software evolution is a fundamental process that transcends the realm of technical artifacts and permeates the entire organizational structure of a software project. By means of a longitudinal empirical study of 18 large open-source…
In this paper we apply the social network concept of core-periphery structure to the sociotechnical structure of a software development team. We propose a socio-technical pattern that can be used to locate emerging coordination problems in…
Modern communication platforms such as Gitter and Slack play an increasingly critical role in supporting software teamwork, especially in open source development.Conversations on such platforms often contain intensive, valuable information…
In this paper, we examine how patterns of scientific collaboration contribute to knowledge creation. Recent studies have shown that scientists can benefit from their position within collaborative networks by being able to receive more…
Background: Despite a growing body of literature on the impact of software bots on open source software development teams, their effects on team communication, coordination, and collaboration practices are not well understood. Bots can have…
In the constantly evolving world of software development, switching back and forth between tasks has become the norm. While task switching often allows developers to perform tasks effectively and may increase creativity via the flexible…
Social Coding Sites (SCSs) are social media services for sharing software development projects on the Web, and many open source projects are currently being developed on SCSs. One of the characteristics of SCSs is that they provide a…
Most prior work in dialogue modeling has been on written conversations mostly because of existing data sets. However, written dialogues are not sufficient to fully capture the nature of spoken conversations as well as the potential speech…
Most research of online communication focuses on modes of communication that are either open (like forums, bulletin boards, Twitter, etc.) or direct (like e-mails). In this work, we study a dataset that has both types of communication…
Audit trails are evidential indications of activities performers in any logs. Modern reactive systems such as transaction processing systems, management information systems, decision support systems and even executive management systems log…
Sociotechnical research increasingly includes the social sub-networks that emerge from large-scale sociotechnical infrastructure, including the infrastructure for building open source software. This paper addresses these numerous…