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Comprehensive IT support teams in large scale organizations require more man power for handling engagement and requests of employees from different channels on a 24*7 basis. Automated email technical queries help desk is proposed to have…

Machine Learning · Computer Science 2019-09-20 Kuruparan Shanmugalingam , Nisal Chandrasekara , Calvin Hindle , Gihan Fernando , Chanaka Gunawardhana

By representing a text by a set of words and their co-occurrences, one obtains a word-adjacency network being a reduced representation of a given language sample. In this paper, the possibility of using network representation to extract…

Computation and Language · Computer Science 2019-01-18 Tomasz Stanisz , Jarosław Kwapień , Stanisław Drożdż

Determining the author of a text is a difficult task. Here we compare multiple AI techniques for classifying literary texts written by multiple authors by taking into account a limited number of speech parts (prepositions, adverbs, and…

Artificial Intelligence · Computer Science 2023-01-25 Sanda Maria Avram , Mihai Oltean

In this paper, we propose a novel approach for verification of on-line signatures based on user dependent feature selection and symbolic representation. Unlike other signature verification methods, which work with same features for all…

Computer Vision and Pattern Recognition · Computer Science 2016-12-01 D. S. Guru , K. S. Manjunatha , S. Manjunath

Large language models (LLMs) are shaping a new user interface (UI) paradigm in writing tools by enabling users to generate text through prompts. This paradigm shifts some creative control from the user to the system, thereby diminishing the…

Human-Computer Interaction · Computer Science 2024-03-05 Jiho Kim , Ray C. Flanagan , Noelle E. Haviland , ZeAi Sun , Souad N. Yakubu , Edom A. Maru , Kenneth C. Arnold

Existing models for named entity recognition (NER) are mainly based on large-scale labeled datasets, which always obtain using crowdsourcing. However, it is hard to obtain a unified and correct label via majority voting from multiple…

Computation and Language · Computer Science 2023-07-28 Limao Xiong , Jie Zhou , Qunxi Zhu , Xiao Wang , Yuanbin Wu , Qi Zhang , Tao Gui , Xuanjing Huang , Jin Ma , Ying Shan

Email remains one of the most frequently used means of online communication. People spend a significant amount of time every day on emails to exchange information, manage tasks and schedule events. Previous work has studied different ways…

Computation and Language · Computer Science 2020-05-28 Kai Shu , Subhabrata Mukherjee , Guoqing Zheng , Ahmed Hassan Awadallah , Milad Shokouhi , Susan Dumais

In the real world, many online shopping websites or service provider have single email-id where customers can send their query, concern etc. At the back-end service provider receive million of emails every week, how they can identify which…

Machine Learning · Computer Science 2018-02-13 Deepak Kumar Gupta , Shruti Goyal

Click-Through Rate (CTR) prediction holds a paramount position in recommender systems. The prevailing ID-based paradigm underperforms in cold-start scenarios due to the skewed distribution of feature frequency. Additionally, the utilization…

Information Retrieval · Computer Science 2024-11-28 Xingmei Wang , Weiwen Liu , Xiaolong Chen , Qi Liu , Xu Huang , Yichao Wang , Xiangyang Li , Yasheng Wang , Zhenhua Dong , Defu Lian , Ruiming Tang

The key to success in automating prior art search in patent research using artificial intelligence (AI) lies in developing large datasets for machine learning (ML) and ensuring their availability. This work is dedicated to providing a…

Information Retrieval · Computer Science 2026-01-06 Boris Genin , Alexander Gorbunov , Dmitry Zolkin , Igor Nekrasov

User identity linkage (UIL) across social networks has recently attracted an increasing amount of attention due to its significant research challenges and practical value. Most of the existing methods use a single method to express…

Social and Information Networks · Computer Science 2022-02-17 Baiyang Chen , Xiaoliang Chen

The problem of unveiling the author of a given text document from multiple candidate authors is called authorship attribution. Manifold word-based stylistic markers have been successfully used in deep learning methods to deal with the…

Computation and Language · Computer Science 2023-06-28 Abiodun Modupe , Turgay Celik , Vukosi Marivate , Oludayo O. Olugbara

Indicators of Compromise (IOCs) are artifacts observed on a network or in an operating system that can be utilized to indicate a computer intrusion and detect cyber-attacks in an early stage. Thus, they exert an important role in the field…

Computation and Language · Computer Science 2019-09-30 Zi Long , Lianzhi Tan , Shengping Zhou , Chaoyang He , Xin Liu

Although AI drafting tools have gained prominence in patent writing, the systematic evaluation of AI-generated patent content quality represents a significant research gap. To address this gap, We propose to evaluate patents using…

Information Retrieval · Computer Science 2025-10-31 Yuqian Chai , Chaochao Wang , Weilei Wang

Large Language Models (LLMs) are increasingly used in systems that retrieve and summarize content from multiple sources, such as search engines and AI assistants. While these systems enhance user experience through coherent summaries, they…

Computation and Language · Computer Science 2026-01-08 Zikun Ye , Hema Yoganarasimhan

The widespread adoption of text-to-image (T2I) generation has raised concerns about privacy, bias, and copyright violations. Concept erasure techniques offer a promising solution by selectively removing undesired concepts from pre-trained…

Computer Vision and Pattern Recognition · Computer Science 2026-04-01 Lu Wei , Yuta Nakashima , Noa Garcia

The exponential growth of scientific publications in recent years has posed a significant challenge in effective and efficient categorization. This paper introduces a novel approach that combines instance-based learning and ensemble…

Digital Libraries · Computer Science 2024-09-24 Fang Zhang , Shengli Wu

User information needs vary significantly across different tasks, and therefore their queries will also differ considerably in their expressiveness and semantics. Many studies have been proposed to model such query diversity by obtaining…

Information Retrieval · Computer Science 2018-09-18 Jiaming Shen , Maryam Karimzadehgan , Michael Bendersky , Zhen Qin , Donald Metzler

Amidst the rising capabilities of generative AI to mimic specific human styles, this study investigates the ability of state-of-the-art large language models (LLMs), including GPT-4o, Gemini 1.5 Pro, and Claude Sonnet 3.5, to emulate the…

Computation and Language · Computer Science 2026-04-14 Nasser A Alsadhan

An effective email search engine can facilitate users' search tasks and improve their communication efficiency. Users could have varied preferences on various ranking signals of an email, such as relevance and recency based on their tasks…

Information Retrieval · Computer Science 2021-03-19 Keping Bi , Pavel Metrikov , Chunyuan Li , Byungki Byun