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Customer care in technical domains is increasingly based on e-mail communication, allowing for the reproduction of approved solutions. Identifying the customer's problem is often time-consuming, as the problem space changes if new products…

Computation and Language · Computer Science 2007-05-23 Stephan Busemann , Sven Schmeier , Roman G. Arens

Email is a private medium of communication, and the inherent privacy constraints form a major obstacle in developing effective spam filtering methods which require access to a large amount of email data belonging to multiple users. To…

Machine Learning · Computer Science 2011-09-20 Manas A. Pathak , Mehrbod Sharifi , Bhiksha Raj

The growing problem of unsolicited bulk e-mail, also known as "spam", has generated a need for reliable anti-spam e-mail filters. Filters of this type have so far been based mostly on manually constructed keyword patterns. An alternative…

Computation and Language · Computer Science 2007-05-23 Ion Androutsopoulos , John Koutsias , Konstantinos V. Chandrinos , Constantine D. Spyropoulos

Anomalies in emails such as phishing and spam present major security risks such as the loss of privacy, money, and brand reputation to both individuals and organizations. Previous studies on email anomaly detection relied on a single type…

Cryptography and Security · Computer Science 2022-03-22 Craig Beaman , Haruna Isah

E-commerce is the fastest-growing segment of the economy. Online reviews play a crucial role in helping consumers evaluate and compare products and services. As a result, fake reviews (opinion spam) are becoming more prevalent and…

Machine Learning · Computer Science 2022-05-27 Kiril Danilchenko , Michael Segal , Dan Vilenchik

Email is an increasingly important and ubiquitous means of communication, both facilitating contact between private individuals and enabling rises in the productivity of organizations. However the relentless rise of automatic unauthorized…

Email classification is still a mostly manual task. Consequently, most Web mail users never define a single folder. Recently however, automatic classification offering the same categories to all users has started to appear in some Web mail…

Artificial Intelligence · Computer Science 2016-07-01 Mihajlo Grbovic , Guy Halawi , Zohar Karnin , Yoelle Maarek

We evaluate empirically a scheme for combining classifiers, known as stacked generalization, in the context of anti-spam filtering, a novel cost-sensitive application of text categorization. Unsolicited commercial e-mail, or "spam", floods…

Computation and Language · Computer Science 2007-05-23 G. Sakkis , I. Androutsopoulos , G. Paliouras , V. Karkaletsis , C. D. Spyropoulos , P. Stamatopoulos

The SemanticWeb emerged as an extension to the traditional Web, towards adding meaning to a distributed Web of structured and linked data. At its core, the concept of ontology provides the means to semantically describe and structure…

Artificial Intelligence · Computer Science 2021-05-03 Konstantinos Sikelis , George E Tsekouras , Konstantinos I Kotis

Phishing attacks remain a significant threat to modern cybersecurity, as they successfully deceive both humans and the defense mechanisms intended to protect them. Traditional detection systems primarily focus on email metadata that users…

Cryptography and Security · Computer Science 2025-06-18 Even Eilertsen , Vasileios Mavroeidis , Gudmund Grov

The world is full of text data, yet text analytics has not traditionally played a large part in statistics education. We consider four different ways to provide students with opportunities to explore whether email messages are unwanted…

Other Statistics · Statistics 2022-10-11 Nicholas J. Horton , Jie Chao , William Finzer , Phebe Palmer

Text-based communication is highly favoured as a communication method, especially in business environments. As a result, it is often abused by sending malicious messages, e.g., spam emails, to deceive users into relaying personal…

Information Retrieval · Computer Science 2022-04-14 Annalisa Occhipinti , Louis Rogers , Claudio Angione

The Internet is used by billions of users every day because it offers fast and free communication tools and platforms. Nevertheless, with this significant increase in usage, huge amounts of spam are generated every second, which wastes…

Cryptography and Security · Computer Science 2023-12-05 Omar Husni Odeh , Anas Arram , Murad Njoum

We propose a new detection algorithm that uses structural relationships between senders and recipients of email as the basis for the identification of spam messages. Users and receivers are represented as vectors in their reciprocal spaces.…

We present a comprehensive review of the most effective content-based e-mail spam filtering techniques. We focus primarily on Machine Learning-based spam filters and their variants, and report on a broad review ranging from surveying the…

Machine Learning · Computer Science 2016-06-06 Alexy Bhowmick , Shyamanta M. Hazarika

Personalization is becoming very important direction in semantic web search for the users that needs to find appropriate information. In this paper, a classification of web personalization is proposed and semantic web search tools are…

Information Retrieval · Computer Science 2022-03-28 Mariya Evtimova-Gardair , Ivan Momtchev

Email tracking allows email senders to collect fine-grained behavior and location data on email recipients, who are uniquely identifiable via their email address. Such tracking invades user privacy in that email tracking techniques gather…

Computers and Society · Computer Science 2018-06-12 Johannes Haupt , Benedict Bender , Benjamin Fabian , Stefan Lessmann

Unsolicited bulk email (aka. spam) is a major problem on the Internet. To counter spam, several techniques, ranging from spam filters to mail protocol extensions like hashcash, have been proposed. In this paper we investigate the…

Cryptography and Security · Computer Science 2007-05-23 Flavio D. Garcia , Jaap-Henk Hoepman

Nowadays, with the rise of Internet access and mobile devices around the globe, more people are using social networks for collaboration and receiving real-time information. Twitter, the microblogging that is becoming a critical source of…

Cryptography and Security · Computer Science 2020-12-02 Sepideh Bazzaz Abkenar , Mostafa Haghi Kashani , Mohammad Akbari , Ebrahim Mahdipour

Spam costs US corporations upwards of $8.9 billion a year, and comprises as much as 40% of all email received. Solutions exist to reduce the amount of spam seen by end users, but cannot withstand sophisticated attacks. Worse yet, many will…

Networking and Internet Architecture · Computer Science 2007-05-23 Evan P. Greenberg , David R. Cheriton