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It is well acknowledged that innovation is a key success factor in mobile service domain. Having creative ideas is the first critical step in the innovation process. Many studies suggest that customers are a valuable source of creative…
Seniors represent a growing user base for mobile applications; however, many apps fail to adequately address their accessibility challenges and usability preferences. To investigate this issue, we conducted an exploratory focus group study…
Context. Innovation is promoted in companies to help them stay competitive. Four types of innovation are defined: product, process, business, and organizational. Objective. We want to understand the perception of the innovation concept in…
The significance and abundance of data are increasing due to the growing digital data generated from social media, sensors, scholarly literature, patents, different forms of documents published online, databases, product manuals, etc.…
People usually seek out varied information to deal with their health problems. However, the large volume of information available may present challenges for the public to distinguish good from suboptimal advice. How to ensure the right…
In order to create new products, inventors search and combine previous ideas. Few studies have examined the characteristics of search that lead to new products; most have focused on patent citations, which are often retrospective and may…
The phenomenon of innovation has been shifting away from focusing on tangible to intangible modernization with its vitalizing context. This shift appears vitally in innovation developed by individual end-users in organizations and…
Idea generation is the core activity of innovation. Digital data sources, which are sources of innovation, such as patents, publications, social media, websites, etc., are increasingly growing at unprecedented volume. Manual idea generation…
In today's mobile application marketplace, the ability of consumers to make informed choices regarding their privacy is extremely limited. Consumers largely rely on privacy policies and app permission mechanisms, but these do an inadequate…
Public-facing data visualizations can play a vital role in making complex information clear and engaging, thereby encouraging informed public discourse and participation. However, existing work offers limited insight into how practitioners…
Human creativity generates novel ideas to solve real-world problems. This thereby grants us the power to transform the surrounding world and extend our human attributes beyond what is currently possible. Creative ideas are not just new and…
Failure to consider the characteristics, limitations, and abilities of diverse end-users during mobile apps development may lead to problems for end-users such as accessibility and usability issues. We refer to this class of problems as…
The complex nature of intelligent systems motivates work on supporting users during interaction, for example through explanations. However, as of yet, there is little empirical evidence in regard to specific problems users face when…
Prefetching web pages is a well-studied solution to reduce network latency by predicting users' future actions based on their past behaviors. However, such techniques are largely unexplored on mobile platforms. Today's privacy regulations…
Recommender systems often rely on models which are trained to maximize accuracy in predicting user preferences. When the systems are deployed, these models determine the availability of content and information to different users. The gap…
Interactive information dashboards can help both specialists and the general public understand complex datasets; but interacting with these dashboards often presents users with challenges such as understanding and verifying the presented…
This study is motivated by two key considerations: the significant benefits mobile applications offer individuals and businesses, and the limited empirical research on usability challenges. To address this gap, we conducted structured…
With the advent and proliferation of online developer forums as informal documentation, developers often share their opinions about the APIs they use. Thus, opinions of others often shape the developer's perception and decisions related to…
Research on customer satisfaction has increased substantially in recent years. However, the relative importance and relationships between different determinants of satisfaction remains uncertain. Moreover, quantitative studies to date tend…
In this paper, we study idea mining from crowdsourcing applications which encourage a group of people, who are usually undefined and very large sized, to generate ideas for new product development (NPD). In order to isolate the relatively…