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Many online services running in datacenters are implemented using a microservice software architecture characterized by strict latency requirements. Consequently, this popular software paradigm is increasingly used for the performance…
With the growth of data-driven services and expansion of mobile application usage, traditional methods of capacity and resource planning methods may not be efficient and often fall short in meeting rapid changes in the business landscape.…
A key operational challenge for call centers is to decide, in real time, which waiting customer should be served by which available agent. This is known as skill-based routing, and the decision becomes especially difficult in large systems…
Consider the problem of a multi-user multiple access channel. While several multi-user coding techniques exist, in practical scenarios, not all users can be scheduled simultaneously. Thus, a key problem is which users to schedule in a given…
A key challenge in \cacd\ is determining how to allocate limited server bandwidth across a large number of files being concurrently served so as to optimize global performance and cost objectives. In this paper, we present a comprehensive…
Aiming at analyzing performance in cloud computing, some unpredictable perturbations which may lead to performance downgrade are essential factors that should not be neglected. To avoid performance downgrade in cloud computing system, it is…
This study is to investigate the Critical Success Factors (CSFs) of the Business to Customer (B2C) e-commerce system. These factors should be considered comprehensively and expanded to all parties concerned to create and provide the…
The Quality of Experience (QoE) based service management remains key for successful provisioning of multimedia services in next-generation networks such as 5G/6G, which requires proper tools for quality monitoring, prediction and resource…
Foundation agents have rapidly advanced in their ability to reason and interact with real environments, making the evaluation of their core capabilities increasingly important. While many benchmarks have been developed to assess agent…
With the rise of online eTextbooks and Massive Open Online Courses (MOOCs), a huge amount of data has been collected related to students' learning. With the careful analysis of this data, educators can gain useful insights into the…
Nowadays, the use of mobile applications and terminals faces fundamental challenges related to energy constraint. This is due to the limited battery lifetime as compared to the increasing hardware evolution. Video streaming is one of the…
Web agents have shown great promise in performing many tasks on ecommerce website. To assess their capabilities, several benchmarks have been introduced. However, current benchmarks in the e-commerce domain face two major problems. First,…
It is now well known that flexibility of energy consumption can be harnessed for the purposes of grid-level ancillary services. In particular, through distributed control of a collection of loads, a balancing authority regulation signal can…
E-commerce platforms consistently aim to provide personalized recommendations to drive user engagement, enhance overall user experience, and improve business metrics. Most e-commerce platforms contain multiple carousels on their homepage,…
Black-box optimization is often encountered for decision-making in complex systems management, where the knowledge of system is limited. Under these circumstances, it is essential to balance the utilization of new information with…
As the number of Web services with the same or similar functions increases steadily on the Internet, nowadays more and more service consumers pay great attention to the non-functional properties of Web services, also known as quality of…
Electronic commerce (e-Commerce) technologies have been increased over the past two decades in different business sectors. In particular, the technologies of B2C operations have significantly improved the productivity of online small…
Reliable effort estimation remains an ongoing challenge to software engineers. Accurate effort estimation is the state of art of software engineering, effort estimation of software is the preliminary phase between the client and the…
In this paper we study the power-performance relationship of power-efficient computing from a queuing theoretic perspective. We investigate the interplay of several system operations including processing speed, system on/off decisions, and…
We study the information-theoretic limit of reliable information processing by a server with queue-length dependent quality of service. We define the capacity for such a system as the number of bits reliably processed per unit time, and…