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Paid crowdsourcing platforms suffer from low-quality work and unfair rejections, but paradoxically, most workers and requesters have high reputation scores. These inflated scores, which make high-quality work and workers difficult to find,…
Context: Systematic literature reviews (SLRs) have become standard practise as part of software engineering research, although their quality varies. To build on the reviews, both for future research and industry practice, they need to be of…
Online Travel Platforms are virtual two-sided marketplaces where guests search for accommodations and accommodation providers list their properties such as hotels and vacation rentals. The large majority of hotels are rated by official…
In practical media distribution systems, visual content usually undergoes multiple stages of quality degradation along the delivery chain, but the pristine source content is rarely available at most quality monitoring points along the chain…
Modern Code Review (MCR) is an informal tool-assisted quality assurance practice. It relies on the asynchronous communication among the authors of code changes and reviewers, who are developers that provide feedback. However, from candidate…
The use of recommender systems has increased dramatically to assist online social network users in the decision-making process and selecting appropriate items. On the other hand, due to many different items, users cannot score a wide range…
Online reviews have a significant influence on customers' purchasing decisions for any products or services. However, fake reviews can mislead both consumers and companies. Several models have been developed to detect fake reviews using…
Measuring the quality of contributions in political online discussions is crucial in deliberation research and computer science. Research has identified various indicators to assess online discussion quality, and with deep learning…
The paper describes a novel approach to categorize users' reviews according to the three Quality in Use (QU) indicators defined in ISO: effectiveness, efficiency and freedom from risk. With the tremendous amount of reviews published each…
Reputation systems are currently used, often with success, to ensure the functioning of online services as well as of e-commerce sites. Despite the relationship between reputation and material cooperative behaviours is quite supported, less…
User-generated reviews serve as crucial references in shopper's decision-making process. Moreover, they improve product sales and validate the reputation of the website as a whole. Thus, it becomes important to design reviews ranking…
Risk-based authentication (RBA) is used in online services to protect user accounts from unauthorized takeover. RBA commonly uses contextual features that indicate a suspicious login attempt when the characteristic attributes of the login…
User reviews reflect significant value of product in the world of e-market. Many firms or product providers hire spammers for misleading new customers by posting spam reviews. There are three types of fake reviews, untruthful reviews, brand…
Evaluation of QA systems is very challenging and expensive, with the most reliable approach being human annotations of correctness of answers for questions. Recent works (AVA, BEM) have shown that transformer LM encoder based similarity…
Image quality assessment(IQA) is of increasing importance for image-based applications. Its purpose is to establish a model that can replace humans for accurately evaluating image quality. According to whether the reference image is…
This work is based on the submission to the competition Hindi Constraint conducted by AAAI@2021 for detection of hostile posts in Hindi on social media platforms. Here, a model is presented for detection and classification of hostile posts…
In this paper, we consider a popular model for collaborative filtering in recommender systems where some users of a website rate some items, such as movies, and the goal is to recover the ratings of some or all of the unrated items of each…
Recommender systems play a pivotal role in helping users navigate an overwhelming selection of products and services. On online platforms, users have the opportunity to share feedback in various modes, including numerical ratings, textual…
Users increasingly expect modern search systems to offer a unified interface that seamlessly retrieves information from diverse data sources and formats. However, current information retrieval (IR) evaluation benchmarks have not kept pace…
Social media platforms increasingly rely on crowdsourced moderation systems like Community Notes to combat misinformation at scale. However, these systems face challenges from rater bias and potential manipulation, which may undermine their…