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A scaleable modelling framework for the consumer intent within the setting of e-Commerce is presented. The methodology applies contextualisation through embeddings borrowed from Natural Language Processing. By considering the user session…
In current times, the importance of online hotel review sites has become more and more apparent. Users of these sites reference of reviews strongly influences their purchase behavior and as such, reviews are important to companies and…
Tourism has emerged as a significant driver of the global economy. As its economic impact grows, concerns regarding environmental sustainability have intensified. This paper explores the dual dimensions of sustainable tourism: the…
Smart cities that make broad use of digital technologies have been touted as possible solutions for the population pressures faced by many cities in developing countries and may help meet the rising demand for services and infrastructure.…
In this paper we argue that policies are an increasing concern for organizations that are operating a web site. Examples of policies that are relevant in the domain of the web address issues such as privacy of personal data, accessibility…
Finding the next venue to be visited by a user in a specific city is an interesting, but challenging, problem. Different techniques have been proposed, combining collaborative, content, social, and geographical signals; however it is not…
This work presents a personalized travel recommendation system developed as part of the INDIANA platform, designed to enhance the tourist experience through tailored activity suggestions, by leveraging data from wearable devices, user…
To provide a better understanding of the way in which university rankings are used, we present a detailed analysis of the activities of visitors of a university ranking website. We use the website of the CWTS Leiden Ranking for this…
Recommendations with personalized explanations have been shown to increase user trust and perceived quality and help users make better decisions. Moreover, such explanations allow users to provide feedback by critiquing them. Several…
Today, organizations are investing a lot in their IT infrastructure and reengineering their business processes by digitizing firms. If organizational employees will not optimum utilize its IT infrastructure, the productivity gain reduced…
With technological advances and the establishment of e-commerce models, business challenges have shifted to online platforms. The promise of embedding self-executing and autonomous programs into blockchain technologies has attracted…
Studying human factors has gained a lot of interest in recommender systems research recently. User experience plays a vital role in tourism recommender systems since user satisfaction is the main factor that guarantees the success of such…
Web traffic is a valuable data source, typically used in the marketing space to track brand awareness and advertising effectiveness. However, web traffic is also a rich source of information for cybersecurity monitoring efforts. To better…
The e-commerce systems are being tackled from commerce behavior and internet technologies. Therefore, trust aspect between buyer-seller transactions is a potential element which needs to be addressed in competitive e-commerce industry. The…
Airbnb is an online marketplace that connects hosts and guests to unique stays and experiences. When guests stay at homes booked on Airbnb, there are a small fraction of stays that lead to support needed from Airbnb's Customer Support (CS),…
In e-commerce shopping, aligning search results with a buyer's immediate needs and preferences presents a significant challenge, particularly in adapting search results throughout the buyer's shopping journey as they move from the initial…
In response to the constant increase in population and tourism worldwide, there is a need for the development of cross-language market research tools that are more cost and time effective than surveys or interviews. Focusing on the Chinese…
Cybersecurity challenges and the need for awareness are well-recognized in developed countries, but this still needs attention in less-developed countries. With the expansion of technology, security concerns are also becoming more prevalent…
Tourism has been an increasingly important factor in global economy, society and environment, accounting for a significant share of GDP and labor force. Policy and research on tourism traditionally rely on surveys and economic datasets,…
People use search engines to find answers to questions related to their health, finances, or other socially relevant issues. However, most users are unaware that search results are considerably influenced by search engine marketing (SEM).…