Related papers: Value, Variety and Viability: New Business Models …
While service-dominant logic proposes that all "Goods are a distribution mechanism for service provision" (FP3), there is a need to understand when and why a firm would utilise direct or indirect (goods) service provision, and the…
Manufacturing enterprises are facing a competitive challenge. This paper proposes the use of a value chain based approach to support the modelling and simulation of manufacturing enterprise processes. The aim is to help experts to make…
Sustainability is the key concept in the management of products that reached their end-of-life. We propose that end-of-life products have -- besides their value as recyclable assets -- additional value for producer and consumer. We argue…
We propose a novel family of sales-based rebate mechanisms that induce network effects in sales of products that do not exhibit such externalities. The proposed rebate mechanisms enable the seller of a product with uncertain quality to…
Technology trends as digitalization and Industry 4.0 initiate a growing demand for new business models. Most of this models requires a fundamental shift of operational and financial risks between seller and buyer. A key question is…
Numerous software companies are adopting value-based decision making. However, what does value mean for key stakeholders making decisions? How do different stakeholder groups understand value? Without an explicit understanding of what value…
In B2B markets, value-based pricing and selling has become an important alternative to discounting. This study outlines a modeling method that uses customer data (product offers made to each current or potential customer, features,…
Performance improvement in supply chains, taking into account customer demand in the tactical planning process is essential. It is more and more difficult for the customers to ensure a certain level of demand over a medium term horizon as…
With the development of cloud computing, service computing, IoT(Internet of Things) and mobile Internet, the diversity and sociality of services are increasingly apparent. To meet the customized user demands, Service Ecosystem is emerging…
The 2011 Grand Challenge in Service conference aimed to explore, analyse and evaluate complex service systems, utilising a case scenario of delivering on improved perception of safety in the London Borough of Sutton, which provided a common…
The disruption of supplies during the Covid-19 crisis has led to shortages but has also shown the adaptability of some companies, which have succeeded in adapting their production chains quickly to produce goods experiencing shortages:…
Nowadays, to achieve competitive advantage, the industrial companies are considering that success is sustained to great product development. That is to manage the product throughout its entire lifecycle. Achieving this goal requires a tight…
We introduce a novel framework aimed at identifying and quantifying the value of customer pains as a critical element in service innovation. The proposed approach enhances existing end-to-end frameworks by offering a structured method to…
Traditional notions of production function do not consider the time dimension, appearing thus timeless and instantaneous. We propose an agent-based model accounting for the whole production side of the economy to unfold the production…
Despite the dominance of the service sector in the last decades, there is still a need for a strong foundation on service design and innovation. Little attention has paid on service modelling, particularly in the collaboration context.…
The concept of shared value was introduced by Porter and Kramer as a new conception of capitalism. Shared value describes the strategy of organizations that simultaneously enhance their competitiveness and the social conditions of related…
Complex engineered systems require coordinated design choices across heterogeneous components under multiple conflicting objectives and uncertain specifications. Monotone co-design provides a compositional framework for such problems by…
The design and development of complex products invariably involves many actors who have different points of view on the problem they are addressing, the product being developed, and the process by which it is being developed. The actors'…
Designers, process planners and manufacturers naturally consider different concepts for a same object. The stiffness of production means and the design specification requirements mark out process planners as responsible of the coherent…
Successful smart services require seamless integration into existing corporate systems and an interdisciplinary approach that aligns the development of both business models and technical architectures. Multi-disciplinarity and cocreating…