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In Requirements Engineering, requirements elicitation aims the acquisition of information from the stakeholders of a system-to-be. An important task during elicitation is to identify and render explicit the stakeholders' implicit…

Software Engineering · Computer Science 2016-11-26 Corentin Burnay , Ivan Jureta , Stéphane Faulkner

Recommender systems, while a powerful decision making tool, are often operationalized as black box models, such that their AI algorithms are not accessible or interpretable by human operators. This in turn can cause confusion and…

Human-Computer Interaction · Computer Science 2024-09-18 Divya Srivastava , Karen M. Feigh

Decision-making is a fundamental capability in everyday life. Large Language Models (LLMs) provide multifaceted support in enhancing human decision-making processes. However, understanding the influencing factors of LLM-assisted…

Artificial Intelligence · Computer Science 2024-02-28 Eva Eigner , Thorsten Händler

With many organizations struggling to gain value from AI deployments, pressure to evaluate AI in an informed manner has intensified. Status quo AI evaluation approaches often mask the operational realities that ultimately determine…

Artificial Intelligence · Computer Science 2026-05-11 Matthew Holmes , Thiago Lacerda , Reva Schwartz

Contextual utility theory integrates context-sensitive factors into utility-based decision-making models. It stresses the importance of understanding individual decision-makers' preferences, values, and beliefs and the situational factors…

Human-Computer Interaction · Computer Science 2023-03-27 Minal Suresh Patil , Kary Främling

Computational agents support humans in many areas of life and are therefore found in heterogeneous contexts. This means they operate in rapidly changing environments and can be confronted with huge state and action spaces. In order to…

Artificial Intelligence · Computer Science 2023-08-31 Nicole Merkle , Ralf Mikut

Deployed, autonomous AI systems must often evaluate multiple plausible courses of action (extended sequences of behavior) in novel or under-specified contexts. Despite extensive training, these systems will inevitably encounter scenarios…

Artificial Intelligence · Computer Science 2025-11-19 Steven J. Jones , Robert E. Wray , John E. Laird

Agile requirements engineering implies more complex communication patterns since even the developers are supposed to have direct contact with customers. With more face-to-face communication comes social-psychological factors influencing the…

Software Engineering · Computer Science 2019-04-10 Lucas Gren

The outcomes of elections, product sales, and the structure of social connections are all determined by the choices individuals make when presented with a set of options, so understanding the factors that contribute to choice is crucial. Of…

Machine Learning · Computer Science 2020-11-09 Kiran Tomlinson , Austin R. Benson

Explanatory information helps users to evaluate the suggestions offered by AI-driven decision support systems. With large language models, adjusting explanation expressions has become much easier. However, how these expressions influence…

Human-Computer Interaction · Computer Science 2025-02-28 Ayano Okoso , Mingzhe Yang , Yukino Baba

The integration of artificial intelligence (AI) into human decision-making processes at the workplace presents both opportunities and challenges. One promising approach to leverage existing complementary capabilities is allowing humans to…

Human-Computer Interaction · Computer Science 2025-01-10 Philipp Spitzer , Joshua Holstein , Patrick Hemmer , Michael Vössing , Niklas Kühl , Dominik Martin , Gerhard Satzger

Many decision-making processes have begun to incorporate an AI element, including prison sentence recommendations, college admissions, hiring, and mortgage approval. In all of these cases, AI models are being trained to help human decision…

Computers and Society · Computer Science 2019-12-06 Maryam Ashoori , Justin D. Weisz

Learning personalization has proven its effectiveness in enhancing learner performance. Therefore, modern digital learning platforms have been increasingly depending on recommendation systems to offer learners personalized suggestions of…

Human-Computer Interaction · Computer Science 2023-12-19 Hasan Abu-Rasheed , Christian Weber , Madjid Fathi

Large Language Models (LLMs) are increasingly deployed across diverse contexts to support decision-making. While existing evaluations effectively probe latent model capabilities, they often overlook the impact of context framing on…

Computation and Language · Computer Science 2025-03-10 Isaac Robinson , John Burden

The aim of a clinical decision support tool is to reduce the complexity of clinical decisions. However, when decision support tools are poorly implemented they may actually confuse physicians and complicate clinical care. This paper argues…

Human-Computer Interaction · Computer Science 2020-03-03 Teus H. Kappen , Mirko Noordegraaf , Wilton A. van Klei , Karel G. M. Moons , Cor J. Kalkman

As public sector agencies rapidly introduce new AI tools in high-stakes domains like social services, it becomes critical to understand how decisions to adopt these tools are made in practice. We borrow from the anthropological practice to…

Human-Computer Interaction · Computer Science 2024-05-22 Anna Kawakami , Amanda Coston , Hoda Heidari , Kenneth Holstein , Haiyi Zhu

Explanation is necessary for humans to understand and accept decisions made by an AI system when the system's goal is known. It is even more important when the AI system makes decisions in multi-agent environments where the human does not…

Algorithmic decision-making systems are increasingly used throughout the public and private sectors to make important decisions or assist humans in making these decisions with real social consequences. While there has been substantial…

Human-Computer Interaction · Computer Science 2020-01-28 Ruotong Wang , F. Maxwell Harper , Haiyi Zhu

The relevance of mobile working is steadily increasing. Based on new mobile devices (e.g. smartphones) and their innovative functionalities, an increasing amount of data is being made available ubiquitously. As a result, the growing…

Social and Information Networks · Computer Science 2020-04-22 Stefan Stieglitz , Tobias Brockmann , Milad Mirbabaie

Context. Nowadays there is a great deal of uncertainty surrounding the effects of experience on Requirements Engineering (RE). There is a widespread idea that experience improves analyst performance. However, there are empirical studies…

Software Engineering · Computer Science 2024-08-23 Alejandrina M. Aranda , Oscar Dieste , Jose I. Panach , Natalia Juristo
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