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We propose InsightNet, a novel approach for the automated extraction of structured insights from customer reviews. Our end-to-end machine learning framework is designed to overcome the limitations of current solutions, including the absence…

Computation and Language · Computer Science 2024-05-14 Sandeep Sricharan Mukku , Manan Soni , Jitenkumar Rana , Chetan Aggarwal , Promod Yenigalla , Rashmi Patange , Shyam Mohan

In this paper, we introduce a new framework called the sentiment-aspect attribution module (SAAM). SAAM works on top of traditional neural networks and is designed to address the problem of multi-aspect sentiment classification and…

Computation and Language · Computer Science 2020-12-16 Yifan Zhang , Fan Yang , Marjan Hosseinia , Arjun Mukherjee

News recommender systems are essential for helping users to efficiently and effectively find out those interesting news from a large amount of news. Most of existing news recommender systems usually learn topic-level representations of…

Information Retrieval · Computer Science 2022-01-31 Rongyao Wang , Wenpeng Lu , Shoujin Wang , Xueping Peng , Hao Wu , Qian Zhang

Users on the internet usually require venues to provide better purchasing recommendations. This can be provided by a reputation system that processes ratings to provide recommendations. The rating aggregation process is a main part of…

Machine Learning · Computer Science 2022-09-13 Ahmad Alqwadri , Mohammad Azzeh , Fadi Almasalha

Computational inference of aesthetics is an ill-defined task due to its subjective nature. Many datasets have been proposed to tackle the problem by providing pairs of images and aesthetic scores based on human ratings. However, humans are…

Computer Vision and Pattern Recognition · Computer Science 2022-09-22 Daniel Vera Nieto , Luigi Celona , Clara Fernandez-Labrador

Since internet technologies have advanced, one of the primary factors in company development is customer happiness. Online platforms have become prominent places for sharing reviews. Twitter is one of these platforms where customers…

Machine Learning · Computer Science 2024-08-31 Md Mahmudul Hasan , Shaikh Anowarul Fattah

Applications like personal assistants need to be aware ofthe user's context, e.g., where they are, what they are doing, and with whom. Context information is usually inferred from sensor data, like GPS sensors and accelerometers on the…

Artificial Intelligence · Computer Science 2020-11-20 Qiang Shen , Stefano Teso , Wanyi Zhang , Hao Xu , Fausto Giunchiglia

In this paper, we focus on online reviews and employ artificial intelligence tools, taken from the cognitive computing field, to help understanding the relationships between the textual part of the review and the assigned numerical score.…

Computation and Language · Computer Science 2017-07-24 Michela Fazzolari , Vittoria Cozza , Marinella Petrocchi , Angelo Spognardi

Aspect based sentiment analysis, predicting sentiment polarity of given aspects, has drawn extensive attention. Previous attention-based models emphasize using aspect semantics to help extract opinion features for classification. However,…

Computation and Language · Computer Science 2021-04-13 Lu Xu , Lidong Bing , Wei Lu , Fei Huang

Item recommendation task predicts a personalized ranking over a set of items for each individual user. One paradigm is the rating-based methods that concentrate on explicit feedbacks and hence face the difficulties in collecting them.…

Information Retrieval · Computer Science 2021-01-15 Guang-Neng Hu , Xin-Yu Dai

Emotions lie on a broad continuum and treating emotions as a discrete number of classes limits the ability of a model to capture the nuances in the continuum. The challenge is how to describe the nuances of emotions and how to enable a…

Sound · Computer Science 2022-11-16 Hira Dhamyal , Benjamin Elizalde , Soham Deshmukh , Huaming Wang , Bhiksha Raj , Rita Singh

Opinion mining mainly involves three elements: feature and feature-of relations, opinion expressions and the related opinion attributes (e.g. Polarity), and feature-opinion relations. Although many works have emerged to achieve its aim of…

Computation and Language · Computer Science 2018-11-15 Haiqing Zhang , Aicha Sekhari , Yacine Ouzrout , Abdelaziz Bouras

Opinion summarization is the automatic creation of text reflecting subjective information expressed in multiple documents, such as user reviews of a product. The task is practically important and has attracted a lot of attention. However,…

Machine Learning · Computer Science 2020-10-13 Arthur Bražinskas , Mirella Lapata , Ivan Titov

Web users produce more and more documents expressing opinions. Because these have become important resources for customers and manufacturers, many have focused on them. Opinions are often expressed through adjectives with positive or…

Computation and Language · Computer Science 2012-11-20 Ae-Lim Ahn , Éric Laporte , Jee-Sun Nam

There has been much recent work on image captioning models that describe the factual aspects of an image. Recently, some models have incorporated non-factual aspects into the captions, such as sentiment or style. However, such models…

Computer Vision and Pattern Recognition · Computer Science 2018-11-27 Omid Mohamad Nezami , Mark Dras , Stephen Wan , Cecile Paris

This research set out to identify and structure from online reviews the words and expressions related to customers' likes and dislikes to guide product development. Previous methods were mainly focused on product features. However,…

Computation and Language · Computer Science 2020-01-14 Tianjun Hou , Bernard Yannou , Yann Leroy , Emilie Poirson

Recent recommender systems aim to provide not only accurate recommendations but also explanations that help users understand them better. However, most existing explainable recommendations only consider the importance of content in reviews,…

Information Retrieval · Computer Science 2024-08-06 Wenxin Zhao , Peng Zhang , Hansu Gu , Dongsheng Li , Tun Lu , Ning Gu

The role of social media in fashion industry has been blooming as the years have continued on. In this work, we investigate sentiment analysis for fashion related posts in social media platforms. There are two main challenges of this task.…

Computation and Language · Computer Science 2021-11-16 Yifei Yuan , Wai Lam

Sentiments in opinionated text are often determined by both aspects and target words (or targets). We observe that targets and aspects interrelate in subtle ways, often yielding conflicting sentiments. Thus, a naive aggregation of…

Computation and Language · Computer Science 2020-10-08 Zhe Zhang , Chung-Wei Hang , Munindar P. Singh

Review score prediction requires review text understanding, a critical real-world application of natural language processing. Due to dissimilar text domains in product reviews, a common practice is fine-tuning BERT models upon reviews of…

Computation and Language · Computer Science 2023-06-29 Albert Lu , Meng Jiang
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