Related papers: CRM 2.0 within E-Health Systems: Towards Achieving…
Cybernetics and Systems Research (CSR) were developed in the mid-twentieth century, offering the possibility of describing and comparing different phenomena using the same language. The concepts which originated in CSR have spread to…
A health information system (HIS) is the intersection of between healthcare's business process, and information systems to deliver better healthcare services. The nature of healthcare industry, which is highly influenced by economic,…
Effective Communication for marketing is a vital field in business organizations, which is used to convey the details about their products and services to the market segments and subsequently to build long lasting customer relationships.…
The advent of the Internet era has led to an explosive growth in the Electronic Health Records (EHR) in the past decades. The EHR data can be regarded as a collection of clinical events, including laboratory results, medication records,…
This project is part of the development of mobile CRM. It aims to develop a management application client named NOMALYS. This application allows the commercial and business leaders to see their CRM Mobile. We have focused in this project on…
Health information technologies are transforming how mental healthcare is paid for through value-based care programs, which tie payment to data quantifying care outcomes. But, it is unclear what outcomes data these technologies should…
Health data is one of the most sensitive data for people, which attracts the attention of malicious activities. We propose an open-source health data management framework, that follows a patient-centric approach. The proposed framework…
This project is a holistic analysis of web 2.0 and combines ideas from systems theory and organizational theory and goes on to attempt to bridge the gap between the ongoing theoretical discourse and its implications for the development…
Very often in some censorious healthcare scenario, there may be a need to have some expert consultancies (especially by doctors) that are not available in-house to the hospital. With the advancement in technologies (such as video…
We investigate the impact of a novel method called "virtual mirroring" to promote employee self-reflection and impact customer satisfaction. The method is based on measuring communication patterns, through social network and semantic…
The increasing popularity of machine learning approaches and the rising awareness of data protection and data privacy presents an opportunity to build truly secure and trustworthy healthcare systems. Regulations such as GDPR and HIPAA…
The availability of social media simplifies the companies-customers relationship. An effort to engage customers in conversation networks using social media is called Social Customer Relationship Management (SCRM). Social Network Analysis…
The Internet has become a very powerful platform where diverse medical information are expressed daily. Recently, a huge growth is seen in searches like symptoms, diseases, medicines, and many other health related queries around the globe.…
eHealth has expanded hugely over the last fifteen years and continues to evolve, providing greater benefits for patients, health care professionals and providers alike. The technologies that support these systems have become increasingly…
The COVID-19 pandemic has stimulated the shift of work and life from the physical to a more digital format. To survive and thrive, companies have integrated more digital-enabled elements into their businesses to facilitate resilience, by…
Healthcare is one of the largest business segments in the world and is a critical area for future growth. In order to ensure efficient access to medical and patient-related information, hospitals have invested heavily in improving clinical…
Managing personal health data is a challenge in today's fragmented and institution-centric healthcare ecosystem. Individuals often lack meaningful control over their medical records, which are scattered across incompatible systems and…
Understanding the importance that the electronic medical health records system has, with its various structural types and grades, has led to the elaboration of a series of standards and quality control methods, meant to control its…
Large-scale networked environments, such as the Internet, possess the characteristics of centralised data, centralised access and centralised control; this gives the user a powerful mechanism for building and integrating large repositories…
Web 2.0 systems have drawn the attention of corporation, many of which now seek to adopt Web 2.0 technologies and transfer its benefits to their organizations. However, with the number of different social networking platforms appearing,…