Related papers: User-level sentiment analysis incorporating social…
Twitter customer service interactions have recently emerged as an effective platform to respond and engage with customers. In this work, we explore the role of negation in customer service interactions, particularly applied to sentiment…
One of the major sources of trending news, events and opinion in the current age is micro blogging. Twitter, being one of them, is extensively used to mine data about public responses and event updates. This paper intends to propose methods…
Blogs and social networking sites serve as a platform to the users for expressing their interests, ideas and thoughts. Targeted marketing uses the recommendation systems for suggesting their services and products to the users or clients. So…
Sentiment analysis or opinion mining has become an open research domain after proliferation of Internet and Web 2.0 social media. People express their attitudes and opinions on social media including blogs, discussion forums, tweets, etc.…
Multimodal sentiment analysis benefits various applications such as human-computer interaction and recommendation systems. It aims to infer the users' bipolar ideas using visual, textual, and acoustic signals. Although researchers affirm…
The increasing use of social media sites in countries like India has given rise to large volumes of code-mixed data. Sentiment analysis of this data can provide integral insights into people's perspectives and opinions. Developing robust…
This article aims to exploit social exchanges on scientific literature, specifically tweets, to analyse social media users' sentiments towards publications within a research field. First, we employ the SentiStrength tool, extended with…
In this paper, we present an empirical study of the opinion dynamics of a large-scale sample of online social network users. We estimate opinions of users as continuous scalars based on their subscriptions to information sources and analyze…
The pervasive use of social media provides massive data about individuals' online social activities and their social relations. The building block of most existing recommendation systems is the similarity between users with social…
Text analysis of social media for sentiment, topic analysis, and other analysis depends initially on the selection of keywords and phrases that will be used to create the research corpora. However, keywords that researchers choose may occur…
Opinion mining, also known as sentiment analysis, is a subfield of natural language processing (NLP) that focuses on identifying and extracting subjective information in textual material. This can include determining the overall sentiment…
Large-scale data resulting from users online interactions provide the ultimate source of information to study emergent social phenomena on the Web. From individual actions of users to observable collective behaviors, different mechanisms…
Social media is often used by researchers as an approach to obtaining real-time data on people's activities and thoughts. Twitter, as one of the most popular social networking services nowadays, provides copious information streams on…
Social media play a key role in shaping citizens' political opinion. According to the Eurobarometer, the percentage of EU citizens employing online social networks on a daily basis has increased from 18% in 2010 to 48% in 2019. The…
Recent advances in machine learning have led to computer systems that are human-like in behaviour. Sentiment analysis, the automatic determination of emotions in text, is allowing us to capitalize on substantial previously unattainable…
In this article, we develop a method that uses altmetric data to analyse researchers' interactions, as a way of mapping the contexts of potential societal impact. In the face of an increasing policy demand for quantitative methodologies to…
Social networks have a community providing feedback on comments that allows to identify opinion leaders and users whose positions are unwelcome. Other platforms are not backed by such tools. Having a picture of the community's reactions to…
In this paper, we explore the use of pre-trained language models to learn sentiment information of written texts for speech sentiment analysis. First, we investigate how useful a pre-trained language model would be in a 2-step pipeline…
A large number of studies on social media compare the behaviour of users from different political parties. As a basic step, they employ a predictive model for inferring their political affiliation. The accuracy of this model can change the…
Sentiment analysis using big data from YouTube videos metadata can be conducted to analyze public opinions on various political figures who represent political parties. This is possible because YouTube has become one of the platforms for…