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This paper presents concepts and methods to support preparing software and system releases to production. Keywords: Operational Readiness Review, ORR, IT Services, IT Operations, ITIL, Process Engineering, Reliability, Availability,…
Bringing together the ICT and the business layer of a service-oriented system (SoS) remains a great challenge. Few papers tackle the management of SoS from the business and organizational point of view. One solution is to use the well-known…
The real-world use cases of Machine Learning (ML) have exploded over the past few years. However, the current computing infrastructure is insufficient to support all real-world applications and scenarios. Apart from high efficiency…
Virtual enterprise is a new form of organization in recent years which adapt to the IT environment. Information resources management implemented in the virtual enterprise is determined by the form of business organization and information…
Development effort is an undeniable part of the project management which considerably influences the success of project. Inaccurate and unreliable estimation of effort can easily lead to the failure of project. Due to the special…
Information and Communication Technologies (ICT) has practically penetrated into all spheres of life. Therefore a closer look at the impact of ICT in public financial management and performance is highly justified. Public finance is defined…
Cloud environment is very different from traditional computing environment and therefore tracking the performance of cloud leverages additional requirements. The movement of data in cloud is very fast. Hence, it requires that resources and…
Integrated approach to enterprise resource planning (ERP) software design and implementation can significantly improve the entire corporate information infrastructure and it helps to benefit from power of Internet services. The approach…
The high costs for the management of the modern and complex industrial control systems make it necessary to enhance the current maintenance processes. Therefore, the need arises to clearly define the goals of the maintenance, in order to…
Virtual team in a project within an Organization could achieve optimize project performance by acquiring appropriate human resources, coordination, communication and regular performance evaluation. According to the literature many ICT tools…
The new era of computing called Cloud Computing allows the user to access the cloud services dynamically over the Internet wherever and whenever needed. Cloud consists of data and resources; and the cloud services include the delivery of…
IT Governance systems are increasingly required to keep todays organizations functioning. IT Governance requires a holistic system of interacting components, including processes, organizational structures, information, and others.…
Outsourcing -- successful, and sometimes painful -- has become one of the hottest topics in IT service management discussions over the past decade. IT services are outsourced to external service provider in order to reduce the effort…
This paper builds on a presentation provided as part of a recent panel session on ITSM (IT Service Management) Business Value at the NYC itSMF (Service Management Forum) Local Interest Group meeting. The panel presentation explored the…
Considering the market's competitiveness and the complexity of organizations and projects, analyzing data is crucial to decision support on software development and project management processes. These practices are essential to increase…
Utility Computing has facilitated the creation of new markets that has made it possible to realize the long held dream of delivering IT as a Utility. Even though utility computing is in its nascent stage today, the proponents of utility…
Enterprise technology modernization programs fail at a documented and costly rate, yet the dominant explanation -- inadequate engineering capability -- is incorrect. The primary failure mode is a governance deficit: the absence of…
The digital transformation influences business models, processes, and enterprise IT landscape as a whole. Therefore, business-IT alignment is becoming more important than ever before. Enterprise architecture management (EAM) is designed to…
In recent years, extensive research has been conducted in the area of Service Level Agreement (SLA) for utility computing systems. An SLA is a formal contract used to guarantee that consumers' service quality expectation can be achieved. In…
Managing heterogeneous network systems is a difficult task because each of these networks has its own curious management system. These networks usually are constructed on independent management protocols which are not compatible with each…