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Opinion summarization is automatically generating summaries from a variety of subjective information, such as product reviews or political opinions. The challenge of opinions summarization lies in presenting divergent or even conflicting…

Computation and Language · Computer Science 2024-04-03 Yuanyuan Lei , Kaiqiang Song , Sangwoo Cho , Xiaoyang Wang , Ruihong Huang , Dong Yu

Recommender systems nowadays are playing an important role in the delivery of services and information to users. Sentiment analysis (also known as opinion mining) is the process of determining the attitude of textual opinions, whether they…

Computation and Language · Computer Science 2022-12-27 Fouzi Harrag , Abdulmalik Salman Al-Salman , Alaa Alquahtani

Many approaches to sentiment analysis rely on lexica where words are tagged with their prior polarity - i.e. if a word out of context evokes something positive or something negative. In particular, broad-coverage resources like SentiWordNet…

Computation and Language · Computer Science 2012-12-19 Lorenzo Gatti , Marco Guerini

Online marketplaces, search engines, and databases employ aggregated social information to rank their content for users. Two ranking heuristics commonly implemented to order the available options are the average review score and item…

Information Retrieval · Computer Science 2017-06-27 Pantelis P. Analytis , Alexia Delfino , Juliane Kämmer , Mehdi Moussaïd , Thorsten Joachims

With the development of e-commerce, many products are now being sold worldwide, and manufacturers are eager to obtain a better understanding of customer behavior in various regions. To achieve this goal, most previous efforts have focused…

Computers and Society · Computer Science 2016-10-04 Qingqing Zhou , Rui Xia , Chengzhi Zhang

The volume of discussions concerning brands within social media provides digital marketers with great opportunities for tracking and analyzing the feelings and views of consumers toward brands, products, influencers, services, and ad…

Social and Information Networks · Computer Science 2021-09-28 Ali Nikseresht , Mohammad Hosein Raeisi , Hossein Abbasian Mohammadi

Our day-to-day life has always been influenced by what people think. Ideas and opinions of others have always affected our own opinions. The explosion of Web 2.0 has led to increased activity in Podcasting, Blogging, Tagging, Contributing…

Computation and Language · Computer Science 2013-04-17 Subhabrata Mukherjee , Pushpak Bhattacharyya

In this paper, we propose a novel approach for aggregating online reviews, according to the opinions they express. Our methodology is unsupervised - due to the fact that it does not rely on pre-labeled reviews - and it is agnostic - since…

Social and Information Networks · Computer Science 2017-04-19 Michela Fazzolari , Marinella Petrocchi , Alessandro Tommasi , Cesare Zavattari

Recently, sentiment analysis has received a lot of attention due to the interest in mining opinions of social media users. Sentiment analysis consists in determining the polarity of a given text, i.e., its degree of positiveness or…

Computation and Language · Computer Science 2016-12-19 Eric S. Tellez , Sabino Miranda Jiménez , Mario Graff , Daniela Moctezuma , Ranyart R. Suárez , Oscar S. Siordia

Sentiment classification is widely used for product reviews and in online social media such as forums, Twitter, and blogs. However, the problem of classifying the sentiment of user comments on news sites has not been addressed yet. News…

Computation and Language · Computer Science 2015-06-12 Prakhar Biyani , Cornelia Caragea , Narayan Bhamidipati

Information forms the basis for all human behavior, including the ubiquitous decision-making that people constantly perform in their every day lives. It is thus the mission of researchers to understand how humans process information to…

Computation and Language · Computer Science 2019-03-06 Nicolas Pröllochs , Stefan Feuerriegel , Dirk Neumann

The amount of textual data generation has increased enormously due to the effortless access of the Internet and the evolution of various web 2.0 applications. These textual data productions resulted because of the people express their…

Computation and Language · Computer Science 2020-11-20 Eftekhar Hossain , Omar Sharif , Mohammed Moshiul Hoque , Iqbal H. Sarker

Online marketplaces often witness opinion spam in the form of reviews. People are often hired to target specific brands for promoting or impeding them by writing highly positive or negative reviews. This often is done collectively in…

Social and Information Networks · Computer Science 2020-04-14 Viresh Gupta , Aayush Aggarwal , Tanmoy Chakraborty

Increasingly, critical decisions in public policy, governance, and business strategy rely on a deeper understanding of the needs and opinions of constituent members (e.g. citizens, shareholders). While it has become easier to collect a…

Computation and Language · Computer Science 2020-01-28 Saket Gurukar , Deepak Ajwani , Sourav Dutta , Juho Lauri , Srinivasan Parthasarathy , Alessandra Sala

Sentiment analysis is one of the fastest spreading research areas in computer science, making it challenging to keep track of all the activities in the area. We present a customer feedback reviews on product, where we utilize opinion…

Computation and Language · Computer Science 2020-07-07 Antony Samuels , John Mcgonical

The most of the people have their account on social networks (e.g. Facebook, Vkontakte) where they express their attitude to different situations and events. Facebook provides only the positive mark as a like button and share. However, it…

Social and Information Networks · Computer Science 2019-06-11 Hieu Tran , Maxim Shcherbakov

We present a neural framework for opinion summarization from online product reviews which is knowledge-lean and only requires light supervision (e.g., in the form of product domain labels and user-provided ratings). Our method combines two…

Computation and Language · Computer Science 2018-08-28 Stefanos Angelidis , Mirella Lapata

Aspect-based opinion mining is the task of identifying sentiment at the aspect level in opinionated text, which consists of two subtasks: aspect category extraction and sentiment polarity classification. While aspect category extraction…

Computation and Language · Computer Science 2020-03-17 Nguyen Thi Thanh Thuy , Ngo Xuan Bach , Tu Minh Phuong

Negative reviews, the poor ratings in postpurchase evaluation, play an indispensable role in e-commerce, especially in shaping future sales and firm equities. However, extant studies seldom examine their potential value for sellers and…

Computation and Language · Computer Science 2020-05-21 Di Weng , Jichang Zhao

User reviews contain rich semantics towards the preference of users to features of items. Recently, many deep learning based solutions have been proposed by exploiting reviews for recommendation. The attention mechanism is mainly adopted in…

Information Retrieval · Computer Science 2019-07-02 Chenliang Li , Cong Quan , Li Peng , Yunwei Qi , Yuming Deng , Libing Wu