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A Service Level Agreement (SLA) is a formal contract between a service provider and a consumer, representing a crucial instrument to define, manage, and maintain relationships between these two parties. The SLA's ability to define the…

Distributed, Parallel, and Cluster Computing · Computer Science 2026-03-31 Serena Nicolazzo , Antonino Nocera , Witold Pedrycz

Information and Communication Technology (ICT) is being provided to the variety of end-users demands, thereby providing a better and improved management of services is crucial. Therefore, Service Level Agreements (SLAs) are essential and…

Networking and Internet Architecture · Computer Science 2023-09-15 Ayyoub Akbari-Moghanjoughi , José Roberto de Almeida Amazonas , Germán Santos-Boada , Josep Solé-Pareta

Service Level Agreements (SLA) are commonly used to specify the quality attributes between cloud service providers and the customers. A violation of SLAs can result in high penalties. To allow the analysis of SLA compliance before the…

Distributed, Parallel, and Cluster Computing · Computer Science 2019-08-28 Frank S. de Boer , Elena Giachino , Stijn de Gouw , Reiner Hähnle , Einar Broch Johnsen , Cosimo Laneve , Ka I Pun , Gianluigi Zavattaro

In this paper, we examine the problem of a single provider offering multiple types of service level agreements, and the implications thereof. In doing so, we propose a simple model for machine-readable service level agreements (SLAs) and…

Software Engineering · Computer Science 2014-07-29 Christopher C. Lamb , Gregory L. Heileman

The Internet of Things (IoT) promises to help solve a wide range of issues that relate to our wellbeing within application domains that include smart cities, healthcare monitoring, and environmental monitoring. IoT is bringing new wireless…

Distributed, Parallel, and Cluster Computing · Computer Science 2018-10-16 Awatif Alqahtani , Yinhao Li , Pankesh Patel , Ellis Solaiman , Rajiv Ranjan

AI components are increasingly becoming a key element of all types of software systems to enhance their functionality. These AI components are often implemented as AI Agents, offering more autonomy than a plain integration of Large Language…

Software Engineering · Computer Science 2025-11-06 Gwendal Jouneaux , Jordi Cabot

With the growing demand for network connectivity and diversity of network applications, one primary challenge that network service providers are facing is managing the commitments for Service Level Agreements~(SLAs). Service providers…

Networking and Internet Architecture · Computer Science 2022-04-11 Tooba Faisal , Jose Antonio Ordonez Lucena , Diego R. Lopez , Chonggang Wang , Mischa Dohler

Network slicing is considered to be one of the key enablers to Fifth Generation (5G) communication system. Legacy telecommunication networks have been providing various services to all kinds of customers through a single network…

Networking and Internet Architecture · Computer Science 2026-03-16 Mohammad Asif Habibi , Bin Han , Meysam Nasimi , Hans D. Schotten

Cloud computing systems promise to offer subscription-oriented, enterprise-quality computing services to users worldwide. With the increased demand for delivering services to a large number of users, they need to offer differentiated…

Distributed, Parallel, and Cluster Computing · Computer Science 2016-11-18 Rajkumar Buyya , Saurabh Kumar Garg , Rodrigo N. Calheiros

Since SLAs specify the contractual terms that are formally used between consumers and providers, there is a need to aggregate QoS requirements from the perspectives of Clouds, networks, and devices to deliver the promised IoT…

Distributed, Parallel, and Cluster Computing · Computer Science 2024-08-28 Awatif Alqahtani , Ellis Solaiman , Rajiv Ranjan

A Service Level Agreement (SLA) is a commitment between a client and provider that assures the quality of service (QoS) a client can expect to receive when purchasing a service. However, evidence of SLA violations in Internet of Things…

Distributed, Parallel, and Cluster Computing · Computer Science 2024-08-28 Adam Booth , Awatif Alqahtani , Ellis Solaiman

SLA (Service level agreement) is defined by an organization to fulfil its client requirements, the time within which the deliverables should be turned over to the clients. Tracking of SLA can be done manually by checking the status,…

Other Computer Science · Computer Science 2014-07-04 Anuradha Rana , Pratima Sharma

Cloud computing is an emerging platform of service computing designed for swift and dynamic delivery of assured computing resources. Cloud computing provide Service-Level Agreements (SLAs) for guaranteed uptime availability for enabling…

Software Engineering · Computer Science 2010-04-13 T. Vengattaraman , P. Dhavachelvan , R. Baskaran

Today we see the use of the Internet of Things (IoT) in various application domains such as healthcare, smart homes, smart cars, and smart-x applications in smart cities. The number of applications based on IoT and cloud computing is…

Distributed, Parallel, and Cluster Computing · Computer Science 2018-10-08 Awatif Alqahtani , Pankesh Patel , Ellis Solaiman , Rajiv Ranjan

Automated management and monitoring of service contracts like Service Level Agreements (SLAs) or higher-level policies is vital for efficient and reliable distributed service-oriented architectures (SOA) with high quality of ser-vice (QoS)…

Artificial Intelligence · Computer Science 2007-05-23 Adrian Paschke

In the service landscape, the issues of service selection, negotiation of Service Level Agreements (SLA), and SLA-compliance monitoring have typically been used in separate and disparate ways, which affect the quality of the services that…

Distributed, Parallel, and Cluster Computing · Computer Science 2016-05-10 Elarbi Badidi

The Service Level Agreement~(SLA) based grid superscheduling approach promotes coordinated resource sharing. Superscheduling is facilitated between administratively and topologically distributed grid sites by grid schedulers such as…

Distributed, Parallel, and Cluster Computing · Computer Science 2007-05-23 Rajiv Ranjan , Aaron Harwood , Rajkumar Buyya

We consider government service allocation -- how the government allocates resources (e.g., maintenance of public infrastructure) over time. It is important to make these decisions efficiently and equitably -- though these desiderata may…

Computers and Society · Computer Science 2024-10-22 Zhi Liu , Nikhil Garg

Cloud Computing is a new trend emerging in IT environment with huge requirements of infrastructure and resources. Load Balancing is an important aspect of cloud computing environment. Efficient load balancing scheme ensures efficient…

Distributed, Parallel, and Cluster Computing · Computer Science 2014-03-28 Mayanka Katyal , Atul Mishra

Service-oriented High Level Architecture (SOHLA) refers to the high level architecture (HLA) enabled by Service-Oriented Architecture (SOA) and Web Services etc. techniques which supports distributed interoperating services. The detailed…

Software Engineering · Computer Science 2009-08-06 Wenguang Wang , Wenguang Yu , Qun Li , Weiping Wang , Xichun Liu
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