Related papers: Lessons from the Failure and Subsequent Success of…
The 2011 Grand Challenge in Service conference aimed to explore, analyse and evaluate complex service systems, utilising a case scenario of delivering on improved perception of safety in the London Borough of Sutton, which provided a common…
During the usage phase, a technical product system is in permanent interaction with its environment. This interaction can lead to failures that significantly endanger the safety of the user and negatively affect the quality and reliability…
Traditional evaluation metrics for learned models that report aggregate scores over a test set are insufficient for surfacing important and informative patterns of failure over features and instances. We introduce and study a method aimed…
Recently, assurance cases have received much attentions in the field of software-based computer systems and IT services. However, software very often changes and there are no strong regulations for software. These facts are main two…
IT infrastructure is a crucial part in most of today's business operations. High availability and reliability, and short response times to outages are essential. Thus a high amount of tool support and automation in risk management is…
Outsourcing -- successful, and sometimes painful -- has become one of the hottest topics in IT service management discussions over the past decade. IT services are outsourced to external service provider in order to reduce the effort…
In this paper we characterize the performance of venture capital-backed firms based on their ability to attract investment. The aim of the study is to identify relevant predictors of success built from the network structure of firms' and…
Safety Instrumented Systems (SIS) protect major hazard facilities, e.g. power plants, against catastrophic accidents. An SIS consists of hardware components and a controller software -- the ``program''. Current safety analyses of SIS'…
Web agents powered by large language models (LLMs) can autonomously perform complex, multistep tasks in dynamic web environments. However, current evaluations mostly focus on the overall success while overlooking intermediate errors. This…
While certain industrial sectors (e.g., aviation) have a long history of mandatory incident reporting complete with analytical findings, the practice of artificial intelligence (AI) safety benefits from no such mandate and thus analyses…
Cascading failures represent a fundamental threat to the integrity of complex systems, often precipitating a comprehensive collapse across diverse infrastructures and financial networks. This research articulates a robust and pragmatic…
Nowadays, both the amount of cyberattacks and their sophistication have considerably increased, and their prevention is of concern of most of organizations. Cooperation by means of information sharing is a promising strategy to address this…
Cancer treatment outcomes are influenced not only by clinical and demographic factors but also by the collaboration of healthcare teams. However, prior work has largely overlooked the potential role of human collaboration in shaping patient…
Disasters frequently exceed established hazard models, revealing blind spots where unforeseen impacts and vulnerabilities hamper effective response. This perspective paper contends that situational awareness (SA)-the ability to perceive,…
Customers who reach out for customer service support may face a range of issues that vary in complexity. Routing high-complexity contacts to junior agents can lead to multiple transfers or repeated contacts, while directing low-complexity…
Trust is a factor that dramatically contributes to the success or failure of distributed software teams. We present a research model showing that social communication between distant developers enables the affective appraisal of…
For workers, the exposure to on-site hazards can result in fatalities and serious injuries. To improve safety outcomes, different approaches have been implemented for health and safety training in the construction sector, such as…
Disasters cause severe societal impacts, demanding rapid coordination of heterogeneous AI tools, from satellite analysis to flood prediction and damage assessment, into coherent multi-step workflows. As LLMs increasingly serve as…
Fault localization is a fundamental aspect of debugging, aiming to identify code regions likely responsible for failures. Traditional techniques primarily correlate statement execution with failures, yet program behavior is influenced by…
Failure indexing is a longstanding crux in software testing and debugging, the goal of which is to automatically divide failures (e.g., failed test cases) into distinct groups according to the culprit root causes, as such multiple faults in…