What Do We Mean When We Talk about Trust in Social Media? A Systematic Review
Abstract
Do people trust social media? If so, why, in what contexts, and how does that trust impact their lives? Researchers, companies, and journalists alike have increasingly investigated these questions, which are fundamental to understanding social media interactions and their implications for society. However, trust in social media is a complex concept, and there is conflicting evidence about the antecedents and implications of trusting social media content, users, and platforms. More problematic is that we lack basic agreement as to what trust means in the context of social media. Addressing these challenges, we conducted a systematic review to identify themes and challenges in this field. Through our analysis of 70 papers, we contribute a synthesis of how trust in social media is defined, conceptualized, and measured, a summary of trust antecedents in social media, an understanding of how trust in social media impacts behaviors and attitudes, and directions for future work.
Cite
@article{arxiv.2302.03671,
title = {What Do We Mean When We Talk about Trust in Social Media? A Systematic Review},
author = {Yixuan Zhang and Joseph D Gaggiano and Nutchanon Yongsatianchot and Nurul M Suhaimi and Miso Kim and Yifan Sun and Jacqueline Griffin and Andrea G Parker},
journal= {arXiv preprint arXiv:2302.03671},
year = {2023}
}
Comments
22 pages