What do we know about gamma-ray bursts?

Decades of improving data and extensive theoretical research have led to a popular model of gamma-ray bursts. According to this model, a catastrophic event in a stellar system results in the formation of a compact central engine, which releases a fraction of a solar rest-mass energy within seconds in the form of ultra-relativistic jets. Dissipation of the jets energy leads first to prompt gamma-ray emission and later to a long lasting afterglow. Here I summarize the introduction that I gave to the debate "where do we stand?" in the conference "The Shocking Universe" held in Venice. This is a very brief summary of my view of the facts that we are (almost) certain about, models that are popular but may need rethinking, and main open questions.