Social media platforms exacerbate trauma, and many users experience various forms of trauma unique to them (e.g., doxxing and swatting). Trauma is the psychological and physical response to experiencing a deeply disturbing event. Platforms' failures to address trauma threaten users' well-being globally, especially amongst minoritized groups. Platform policies also expose moderators and designers to trauma through content they must engage with as part of their jobs (e.g., child sexual abuse). We consider how a trauma-informed approach might help address or decrease the likelihood of (re)experiencing trauma online. A trauma-informed approach to social media recognizes that everyone likely has a trauma history and that trauma is experienced at the individual, secondary, collective, and cultural levels. This paper proceeds by detailing trauma and its impacts. We then describe how the six trauma-informed principles can be applied to social media design, content moderation, and companies. We conclude by offering recommendations that balance platform responsibility and accountability with well-being and healing for all.
@article{arxiv.2302.05312,
title = {Trauma-Informed Social Media: Towards Solutions for Reducing and Healing Online Harm},
author = {Carol F. Scott and Gabriela Marcu and Riana Elyse Anderson and Mark W. Newman and Sarita Schoenebeck},
journal= {arXiv preprint arXiv:2302.05312},
year = {2023}
}
Comments
20 pages, 2 figures. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record will be published in Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems