English

Scaffolded Vulnerability: Chatbot-Mediated Reciprocal Self-Disclosure and Need-Supportive Interaction in Couples

Human-Computer Interaction 2026-02-10 v1

Abstract

While reciprocal self-disclosure drives intimacy, digital tools seldom scaffold autonomy, competence, and relatedness -- the motivational underpinnings defined by Self-Determination Theory (SDT) that enable deep exchange. We introduce a chatbot employing dual-layer scaffolding to satisfy these needs: first providing enabling affordances (instrumental support) for vulnerability, then mediating affordances (relational support) for responsiveness. In a randomized study (N = 72; 36 couples) comparing Partner Support (PS: both layers), Direct Support (DS: enabling only), and Basic Prompt (BP: questions only), results reveal a critical distinction. While enabling affordances (PS, DS) were sufficient to deepen disclosure, only mediating affordances (PS) reliably elicited partner-provided need support and increased perceived closeness. Furthermore, controlled motivation decreased across conditions, and scaffolding buffered vitality, which remained stagnant in BP. We contribute empirical evidence that SDT-guided mediation fosters connection, offering a practical framework for designing AI-mediated conversations that support, rather than replace, human intimacy.

Keywords

Cite

@article{arxiv.2602.07508,
  title  = {Scaffolded Vulnerability: Chatbot-Mediated Reciprocal Self-Disclosure and Need-Supportive Interaction in Couples},
  author = {Zhuoqun Jiang and ShunYi Yeo and Dorien Herremans and Simon Tangi Perrault},
  journal= {arXiv preprint arXiv:2602.07508},
  year   = {2026}
}

Comments

Accepted to the 2026 CHI Conference on Human Factors in Computing Systems (CHI '26)

R2 v1 2026-07-01T10:25:53.837Z