English

Safe Generative Chats in a WhatsApp Intelligent Tutoring System

Human-Computer Interaction 2024-07-09 v1

Abstract

Large language models (LLMs) are flexible, personalizable, and available, which makes their use within Intelligent Tutoring Systems (ITSs) appealing. However, that flexibility creates risks: inaccuracies, harmful content, and non-curricular material. Ethically deploying LLM-backed ITS systems requires designing safeguards that ensure positive experiences for students. We describe the design of a conversational system integrated into an ITS, and our experience evaluating its safety with red-teaming, an in-classroom usability test, and field deployment. We present empirical data from more than 8,000 student conversations with this system, finding that GPT-3.5 rarely generates inappropriate messages. Comparatively more common is inappropriate messages from students, which prompts us to reason about safeguarding as a content moderation and classroom management problem. The student interaction behaviors we observe provide implications for designers - to focus on student inputs as a content moderation problem - and implications for researchers - to focus on subtle forms of bad content.

Keywords

Cite

@article{arxiv.2407.04915,
  title  = {Safe Generative Chats in a WhatsApp Intelligent Tutoring System},
  author = {Zachary Levonian and Owen Henkel},
  journal= {arXiv preprint arXiv:2407.04915},
  year   = {2024}
}

Comments

EDM 2024 LLM Workshop

R2 v1 2026-06-28T17:31:00.080Z