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Overcoming Algorithm Aversion with Transparency: Can Transparent Predictions Change User Behavior?

Machine Learning 2025-08-06 v1

Abstract

Previous work has shown that allowing users to adjust a machine learning (ML) model's predictions can reduce aversion to imperfect algorithmic decisions. However, these results were obtained in situations where users had no information about the model's reasoning. Thus, it remains unclear whether interpretable ML models could further reduce algorithm aversion or even render adjustability obsolete. In this paper, we conceptually replicate a well-known study that examines the effect of adjustable predictions on algorithm aversion and extend it by introducing an interpretable ML model that visually reveals its decision logic. Through a pre-registered user study with 280 participants, we investigate how transparency interacts with adjustability in reducing aversion to algorithmic decision-making. Our results replicate the adjustability effect, showing that allowing users to modify algorithmic predictions mitigates aversion. Transparency's impact appears smaller than expected and was not significant for our sample. Furthermore, the effects of transparency and adjustability appear to be more independent than expected.

Keywords

Cite

@article{arxiv.2508.03168,
  title  = {Overcoming Algorithm Aversion with Transparency: Can Transparent Predictions Change User Behavior?},
  author = {Lasse Bohlen and Sven Kruschel and Julian Rosenberger and Patrick Zschech and Mathias Kraus},
  journal= {arXiv preprint arXiv:2508.03168},
  year   = {2025}
}

Comments

Accepted at 20th International Conference on Wirtschaftsinformatik (WI25); September 2025, M\"unster, Germany

R2 v1 2026-07-01T04:34:40.874Z