Monitoring service quality: methods and solutions to implement a managerial dash-board to improve software development
Software Engineering
2014-05-01 v1
Abstract
The software used for running and handling the inter-bank network framework provides services with extremely strict uptime (above 99.98 percent) and quality requirements, thus tools to trace and manage changes as well as metrics to measure process quality are essential. Having conducted a two year long campaign of data collection and activity monitoring it has been possible to analyze a huge amount of process data from which many aggregated indicators were derived, selected and evaluated for providing a managerial dash-board to monitor software development.
Cite
@article{arxiv.1404.7558,
title = {Monitoring service quality: methods and solutions to implement a managerial dash-board to improve software development},
author = {David Luigi Fuschi and Manuela Tvaronaviciene and Salvatore D'Antonio},
journal= {arXiv preprint arXiv:1404.7558},
year = {2014}
}
Comments
EDCC-2014, BIG4CIP-2014, Quality Assurance, Management Methods, Data Collection and Analysis, Software Reliability Assessment, Testing and Verification, Software Reliability Measurement