English

"It doesn't tell me anything about how my data is used'': User Perceptions of Data Collection Purposes

Human-Computer Interaction 2024-02-07 v2

Abstract

Data collection purposes and their descriptions are presented on almost all privacy notices under the GDPR, yet there is a lack of research focusing on how effective they are at informing users about data practices. We fill this gap by investigating users' perceptions of data collection purposes and their descriptions, a crucial aspect of informed consent. We conducted 23 semi-structured interviews with European users to investigate user perceptions of six common purposes (Strictly Necessary, Statistics and Analytics, Performance and Functionality, Marketing and Advertising, Personalized Advertising, and Personalized Content) and identified elements of an effective purpose name and description. We found that most purpose descriptions do not contain the information users wish to know, and that participants preferred some purpose names over others due to their perceived transparency or ease of understanding. Based on these findings, we suggest how the framing of purposes can be improved toward meaningful informed consent.

Keywords

Cite

@article{arxiv.2312.07348,
  title  = {"It doesn't tell me anything about how my data is used'': User Perceptions of Data Collection Purposes},
  author = {Lin Kyi and Abraham Mhaidli and Cristiana Santos and Franziska Roesner and Asia Biega},
  journal= {arXiv preprint arXiv:2312.07348},
  year   = {2024}
}

Comments

Accepted for publication at the 2024 ACM Conference on Human Factors in Computing Systems (CHI'24)