We present a new neural architecture for wide-coverage Natural Language Understanding in Spoken Dialogue Systems. We develop a hierarchical multi-task architecture, which delivers a multi-layer representation of sentence meaning (i.e., Dialogue Acts and Frame-like structures). The architecture is a hierarchy of self-attention mechanisms and BiLSTM encoders followed by CRF tagging layers. We describe a variety of experiments, showing that our approach obtains promising results on a dataset annotated with Dialogue Acts and Frame Semantics. Moreover, we demonstrate its applicability to a different, publicly available NLU dataset annotated with domain-specific intents and corresponding semantic roles, providing overall performance higher than state-of-the-art tools such as RASA, Dialogflow, LUIS, and Watson. For example, we show an average 4.45% improvement in entity tagging F-score over Rasa, Dialogflow and LUIS.
@article{arxiv.1910.00912,
title = {Hierarchical Multi-Task Natural Language Understanding for Cross-domain Conversational AI: HERMIT NLU},
author = {Andrea Vanzo and Emanuele Bastianelli and Oliver Lemon},
journal= {arXiv preprint arXiv:1910.00912},
year = {2019}
}