Digitalization and Virtual Assistive Systems in Tourist Mobility: Evolution, an Experience (with Observed Mistakes), Appropriate Orientations and Recommendations
Digitalization and virtualization are extremely active and important approaches in a large scope of activities (marketing, selling, enterprise management, logistics). Tourism management is also highly concerned by this evolution. In this paper we try to present today's situation based on a 7-week trip showing appropriate and shame situations. After this case study, we give a list of appropriate practices and orientations and confirm the fundamental role of User Experience in validating the proposed assistive system and the User Interfaces needed for client/user satisfaction. We also outline the expected role of Metaverse in the future of the evolution of this domain.
@article{arxiv.2411.05446,
title = {Digitalization and Virtual Assistive Systems in Tourist Mobility: Evolution, an Experience (with Observed Mistakes), Appropriate Orientations and Recommendations},
author = {Bertrand David and René Chalon},
journal= {arXiv preprint arXiv:2411.05446},
year = {2024}
}