Most research on intelligent agents centers on the agent and not on the user. We look at the origins of agent-centric research for slot-filling, gaming and chatbot agents. We then argue that it is important to concentrate more on the user. After reviewing relevant literature, some approaches for creating and assessing user-centric systems are proposed.
@article{arxiv.1901.06613,
title = {Beyond Turing: Intelligent Agents Centered on the User},
author = {Maxine Eskenazi and Shikib Mehri and Evgeniia Razumovskaia and Tiancheng Zhao},
journal= {arXiv preprint arXiv:1901.06613},
year = {2019}
}