English

Autonomy Reshapes How Personalization Affects Privacy Concerns and Trust in LLM Agents

Human-Computer Interaction 2026-04-07 v2 Artificial Intelligence Cryptography and Security

Abstract

LLM agents require personal information for personalization in order to effectively act on users' behalf, but this raises privacy concerns that can discourage data sharing, limiting both the autonomy levels at which agents can operate and the effectiveness of personalization. Yet the expanded design space of agent autonomy also presents opportunities to shape these effects, which remain underexplored. We conducted a 3×33\times3 between-subjects experiment (N=450N=450) to study how agent autonomy level influences personalization's effects on users' privacy concerns, trust, and willingness to use, as well as the underlying psychological processes. We find that risk-contingent autonomy, where the agent delegates control to users upon detecting potential privacy leakage, through improving users' perceived control, attenuates personalization's adverse effects by reducing the increase in privacy concerns and the decrease in trust. Our results suggest that designing agent’s autonomy\textbf{agent's autonomy} that supports human autonomy\textbf{human autonomy} (both in terms of perceived control and oversight effectiveness) helps users benefit from personalization without being deterred by growing privacy concerns, contributing to the development of trustworthy LLM agents.

Keywords

Cite

@article{arxiv.2510.04465,
  title  = {Autonomy Reshapes How Personalization Affects Privacy Concerns and Trust in LLM Agents},
  author = {Zhiping Zhang and Yi Evie Zhang and Freda Shi and Tianshi Li},
  journal= {arXiv preprint arXiv:2510.04465},
  year   = {2026}
}
R2 v1 2026-07-01T06:18:28.245Z