Voice-enabled artefacts such as Amazon Echo are very popular, but there appears to be a 'habitability gap' whereby users fail to engage with the full capabilities of the device. This position paper draws a parallel with the 'uncanny valley' effect, thereby proposing a solution based on aligning the visual, vocal, behavioural and cognitive affordances of future voice-enabled devices.
@article{arxiv.1908.08131,
title = {A 'Canny' Approach to Spoken Language Interfaces},
author = {Roger K. Moore},
journal= {arXiv preprint arXiv:1908.08131},
year = {2019}
}
Comments
Presented at the CHI 2019 Workshop on Mapping Theoretical and Methodological Perspectives for Understanding Speech Interface Interactions, 4-9 May 2019, Glasgow, UK